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Shared with You is not showing on iPad

New Here ,
Dec 28, 2020 Dec 28, 2020

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"Shared with You" in cloud, I can see share files in the assets.adobe.com

But there are no share files in the "Shared with You" XD app on iPad.

Plz help!

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Open and save docs

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Adobe Employee ,
Dec 28, 2020 Dec 28, 2020

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Hi Danny,

 

Thanks for reaching out. Please ensure that you are signed in with the same Adobe ID with which the file was shared and synced on the cloud. If you are signed in with the correct email address please try re-installing XD app on the iPad and let us know if that helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Jan 05, 2021 Jan 05, 2021

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It didn't work, still persists.

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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We're so sorry for the delay in response. Would you mind sharing a screenshot of what options you see on your end?

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