Shared with You is not showing on iPad

New Here ,
Dec 28, 2020 Dec 28, 2020

Copy link to clipboard

Copied

"Shared with You" in cloud, I can see share files in the assets.adobe.com

But there are no share files in the "Shared with You" XD app on iPad.

Plz help!

TOPICS
Open and save docs

Views

215

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 28, 2020 Dec 28, 2020

Copy link to clipboard

Copied

Hi Danny,

 

Thanks for reaching out. Please ensure that you are signed in with the same Adobe ID with which the file was shared and synced on the cloud. If you are signed in with the correct email address please try re-installing XD app on the iPad and let us know if that helps or if you need any further assistance.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 05, 2021 Jan 05, 2021

Copy link to clipboard

Copied

It didn't work, still persists.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

Copy link to clipboard

Copied

LATEST

We're so sorry for the delay in response. Would you mind sharing a screenshot of what options you see on your end?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines