Sharing not available error

Explorer ,
Oct 13, 2020 Oct 13, 2020

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shareerror.jpg

I am an individual, there is no organization. I get this error when I try to generate the Share link for user testing of XD prototypes.

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correct answers 1 Correct Answer

Adobe Employee , Oct 28, 2020 Oct 28, 2020
I am so sorry for the delay in response. Please refer to this article: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html Let us know if you need any further assistance.

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Adobe Employee ,
Oct 14, 2020 Oct 14, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please share a few more details like:

 

  1. The version of XD and OS.
  2. Is this happening with a specific file or multiple files?
  3. Are you connected to a private network or a managed network like a work network?
  4. Have you tried any other view settings apart from user testing? If not, please try and let us know how it goes.

 

Regards

Rishabh

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Explorer ,
Oct 14, 2020 Oct 14, 2020

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XD version 33.1.12.4

recent Mac OS

multiple files

private home networks

View setting - Design Review

The situation is I am teaching a group of students remotely. The students have Adobe CC from collegebuys.org. Most students have MacOS, some have Windows. All students are using their home networks. Some students are able to get the share link and others get the message that the feature is not availble. 

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Adobe Employee ,
Oct 28, 2020 Oct 28, 2020

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I am so sorry for the delay in response. Please refer to this article: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html

 

Let us know if you need any further assistance.

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