Shutting down

New Here ,
Jul 07, 2020 Jul 07, 2020

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I'm installing Adobe XD in my windows 10, I'm using single free plan. After installation I was not able to use XD, first it showed not able to connect to server, when i tried for solution in adobe community I found one solution and tried deleting all crediential in credential manager. Now it starts closing by itself.

Please help to fix this problem

 

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Adobe Employee ,
Jul 07, 2020 Jul 07, 2020

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Hi there,

 

We are sorry to hear you are facing trouble using Adobe XD. We would request you to please do a clean uninstall and reinstall using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and let us know if that helps.

 

We are here to help.

 

Thanks,

Harshika

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Hi Harshika,

I have tried the instructions that you have shared but unfortunately, it is still not working.

Even after a couple of times I have uninstalled and installed still it shows subscription not valid.2020-07-10.png

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