Signed in to CC but CC libraries keeps asking me to sign in

New Here ,
Nov 19, 2020 Nov 19, 2020

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I'm not able to access my CC libraries even though I am signed in. This is causing a major problem because I can't use or share my libraries at any adobe app.

 

I have tried everything from this post https://community.adobe.com/t5/indesign/signed-in-to-cc-but-cc-libraries-keeps-asking-me-to-sign-in/... 

 

I have attached some images.

 

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Forgot to give you the info... I am working on an imac 27-inch, late 2012 with macOs Catalina. Cannot update any further.

And a ss from the Creative Clout version.

CC_version.png

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Adobe Employee ,
Dec 02, 2020 Dec 02, 2020

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Hi there,

 

Sorry for the delay in response. Would you mind telling us if you're still experiencing the issue with XD 35.1 version?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Dec 02, 2020 Dec 02, 2020

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Hello,

Yes, I am still experiencing the issue with XD 35.1 version.

The problem is not only on XD, but in all the apps of the creative clouds that I use. I just noticed it first on the XD because I use it more.

 

Thank you

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New Here ,
Feb 26, 2021 Feb 26, 2021

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It's been over 2 months and still have the same problem and no solution to this!!

Please a little help on how I might fix this problem because I am experience major problems. I don't have access to my libraries.

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