Since latest update: character styles disappear / can't create new character styles

Community Beginner ,
Nov 06, 2020

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Hi all, since the latest XD update two days ago I have the following problems:

 

In one document, half of my styles disappeared (18 before, now 9), and I can't create/add new ones.

In another, the styles are till there (13), but I can't add new ones. I did nothing else but open the documents I worked fine with before.

 

Working on MacOS Catalina 10.15.7 with 32 GB RAM.

 

Support couldn't help me, as usual. Does anybone what's wrong?

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m4tze AUTHOR
Community Beginner ,
Nov 06, 2020

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Sorry, "Does anybody know what's wrong?" 😉

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m4tze AUTHOR
Community Beginner ,
Nov 09, 2020

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Could anyone please help me out with this?

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Explorer ,
Mar 04, 2021

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Same here, can't find them anywhere

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Adobe Employee ,
Mar 04, 2021

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Hi there,

 

We are sorry to hear you're having trouble using character styles in XD. We had a bug related to this in the past which got fixed with XD 36 version. Are you experiencing a similar issue mentioned here: https://community.adobe.com/t5/adobe-xd/latest-update-has-broken-document-assets-character-styles-xd...?

 

If yes, then we would need to investigate again on the issue and escalate it to the team. If no, then I would request you to please elaborate on the issue and if possible please create a video recording and share it with us?

 

We will try our best to help.

 

Thanks,

Harshika

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