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slow loading time on XD links

New Here ,
Nov 04, 2020

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Since the November updated the loading time on the XD links is very slow.
As well as the slow loading, not all the images download first time. So after a few times refreashing the page and waiting, it's only then can I view the link correctly.

 

note: viewing on Chrome, Version 86.0.4240.183 (Official Build) (x86_64)

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slow loading time on XD links

New Here ,
Nov 04, 2020

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Since the November updated the loading time on the XD links is very slow.
As well as the slow loading, not all the images download first time. So after a few times refreashing the page and waiting, it's only then can I view the link correctly.

 

note: viewing on Chrome, Version 86.0.4240.183 (Official Build) (x86_64)

TOPICS
Product performance, Share or publish

Views

179

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Nov 04, 2020 0
Adobe Employee ,
Nov 05, 2020

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Hi Jiselle,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD.
  2. Is this happening with a specific file or multiple files?
  3. Will it be possible for you to share a link with us so that we can test this on our end? If yes, you can either share it here or you can DM me by clicking on my name.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

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Nov 05, 2020 0
New Here ,
Nov 05, 2020

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The same thing is happening to me as well. Rather frustrating! 😞

 

  1. The version of XD: 34.2.12.2
  2. Is this happening with a specific file or multiple files? happening to any link i export
  3. Will it be possible for you to share a link with us so that we can test this on our end? If yes, you can either share it here or you can DM me by clicking on my name. will DM you

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Nov 05, 2020 0
Adobe Employee ,
Dec 01, 2020

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Hi Morgan,

 

We're so sorry for the delay in response. Could you please confirm if you are still experiencing the issue with the latest version of XD which is 35.1? If yes, please share a sample link so that we can test this on our end.

 

Regards

Rishabh

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Dec 01, 2020 0