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We have an outage that could be causing issues with opening cloud documents. We suggest trying these solutions until the issue is resolved.
Try this first:
If that did not help...
macOS: Application\Utilities\Adobe Sync\Core Sync
Windows: C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync
Thanks,
Preran
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I hear that the outage is over, and this issue shouldn't recur.
Thanks,
Preran