Some shapes aren't displaying properly

New Here ,
Mar 09, 2021 Mar 09, 2021

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Hello,

In some computers shapes may not display properly. This are two captures of the same link opened in two differents computers. Some times the background isn't displaying too (my collegues see a gray background whereas I defined a white background).

2021-03-09_165540.jpgCapture d’écran 2021-03-09 à 17.01.53.png

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Product performance, Share or publish

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Adobe Employee ,
Mar 10, 2021 Mar 10, 2021

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Hi Emanuelle,

 

Sorry for the inconvenience you are facing. Would you please give us some more information:

1. In which machines (specify os versions) the problem exists?

2. It is in all browsers or only in some browers. Please mention the browsers.

3.Would you please share us the link and the file for us to understand it better.

 

Regards,

Jagriti Kashyap

 

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New Here ,
Mar 11, 2021 Mar 11, 2021

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Hi,

Here is the link : https://xd.adobe.com/view/ce2facd0-d546-4c46-b00f-558000f13ac6-9b7c/screen/da24c2dc-2458-467e-bd2c-5...

Here my collegues don't see the white rectangle behind "Partager l'article"

 

On this one https://xd.adobe.com/view/9b97dc49-e723-491d-914d-0b0040a2caaf-cec4/screen/f943b68a-03d0-43bb-b837-1...

They don't see the background which is define as white in my file

image (1).png

 

I have a Macbook pro with Big Sur and I have no problem in any browsers.

My collegues who don't see backgrounds work on Windows 10 Chrome and Firefox (private navigation or not, same problem). But some of others collegues who also work on Windows 10 don't have this problem.

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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This has been discussed before with different issues. Sometimes the background won't render or renders as squares or some weird pattern. It's likely a problem with rendering the canvas on certain GPU / Drivers.

 

As you stated, it renders fine in some machines (on mine too, Windows 10, Edge), but some seemingly at random have problems. It's hard to trace an issue like that.

 

Question - if you copy the problematic layers / artboards into a new file, and make a prototype from it, does the issue still remain?

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New Here ,
Mar 12, 2021 Mar 12, 2021

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It seems to be ok when I copy the layers / artboards into an other file.

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Adobe Community Professional ,
Mar 13, 2021 Mar 13, 2021

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You can try copying the other stuff over to the new file one by one and see what breaks it, or if it breaks at all. That would be a solution for now, maybe there's something corrupted with the old file for some reason.

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New Here ,
Mar 23, 2021 Mar 23, 2021

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Hi,

 

I tryied again copying the layers in a new file and it breaks again.

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Adobe Employee ,
Apr 04, 2021 Apr 04, 2021

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Hi there,

 

Thanks for sharing the details asked by Spas and Jagriti. I would also like you to check if there are any system pending updates. Please check if your graphic card drivers are up to date. You may visit the manufacturer's site to check the latest update to your drivers. Which version of XD installed in your machine?

 

We will try our best to help.

 

Thanks,

Harshika

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