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Some team members can't open shared Adobe XD Cloud file (to use with Whiteboard Plugin)

Community Beginner ,
Apr 17, 2020

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We're testing the Whiteboard Plugin for our team. I've had one team member successfully open and edit the shared file, and another who gets a blank crashing screen (screenshot below) and then after a minute or two it gives an error message (which I believe was: "sorry we can't open this document").

 

Screen Shot 2020-04-17 at 10.45.49 AM.png

 

This teammate just installed Adobe XD and the whiteboard plugin, so they're up to date. They rebooted their computer and still were not able to get the file to open. They signed out and back into Creative Cloud - still would not open. 

 

Any tips? 

 

{Renamed By MOD}

I got an update from my teammate: 

 

"I'm finally able to open the file in Adobe XD. Signed out from Creative Cloud (again), killed the process, rebooted the system, signed back in. Now it works!"
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Some team members can't open shared Adobe XD Cloud file (to use with Whiteboard Plugin)

Community Beginner ,
Apr 17, 2020

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We're testing the Whiteboard Plugin for our team. I've had one team member successfully open and edit the shared file, and another who gets a blank crashing screen (screenshot below) and then after a minute or two it gives an error message (which I believe was: "sorry we can't open this document").

 

Screen Shot 2020-04-17 at 10.45.49 AM.png

 

This teammate just installed Adobe XD and the whiteboard plugin, so they're up to date. They rebooted their computer and still were not able to get the file to open. They signed out and back into Creative Cloud - still would not open. 

 

Any tips? 

 

{Renamed By MOD}

I got an update from my teammate: 

 

"I'm finally able to open the file in Adobe XD. Signed out from Creative Cloud (again), killed the process, rebooted the system, signed back in. Now it works!"
TOPICS
Open and save docs

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189

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Apr 17, 2020 0
Community Beginner ,
Apr 17, 2020

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I got an update from my teammate: 

 

"I'm finally able to open the file in Adobe XD. Signed out from Creative Cloud (again), killed the process, rebooted the system, signed back in. Now it works!"

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Apr 17, 2020 0
Adobe Employee ,
Apr 17, 2020

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Hi there,

 

Glad to hear it has been resolved! Feel free to reach out if you have any other questions or issues in the future.

 

Regards

Rishabh

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Apr 17, 2020 0
Community Beginner ,
Apr 17, 2020

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Thanks Rishabh - I'm still looking for help on the issue I posted yesterday, about using the Share feature to show others a whiteboard with stickies (from the Whiteboard plugin). I don't know how to make the stickies readable for others in this Share view. 

https://community.adobe.com/t5/adobe-xd/sharing-viewing-stickies-from-whiteboard-plugin-have-blurry-...

 

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