Copy link to clipboard
Copied
Hi,
Apologies for double posting this - there's a thread here https://community.adobe.com/t5/adobe-xd/invite-to-edit-sorry-we-can-t-open-the-document/td-p/1040994... ...bit it's lost away in the replies...
...We're having this problem across our organsiation at the moment - it is causing massive problems.
Everything was fine until last week. Now we cannot effectively share documents across the distributed (Enterprise) team. I really really need a solution v.quickly - being strongly pushed to move to different software (which i don't want to do) but am swimming against the tide here.
There are multiple accounts associated with each persons email address. This is a result of the organisation moving from std licensing to enterprise licenses with single sign-on integration.
We've spent hours and hours trying different solutions and suggestions and countless combinations of logging in / out of accounts to ensure that everyone is logged in to their enterprise accounts - both those sharing and those being invited. Everyone has updated to the latest version of XD
Whislt downloading the files to local machines from assets.adobe.com works fine, this is not a appropriate solution - completely negates the value of working together across files or even synching files....
I need a solution quickly please.
How can we easily and quickly solve what appears to be an issue with multiple accounts?
Thanks
Liam
Copy link to clipboard
Copied
UPDATE:
Tested inviting users outside of the Enterprise organisation license to files and vice-versa:
Copy link to clipboard
Copied
Duplicate thread: https://community.adobe.com/t5/adobe-xd/share-invited-users-are-unable-to-open-documents-quot-error-...
Hence locking this post.