Stability problem when copy components

[holodroid]

Hi,

I have a long time problem with Xd (windows platform, desktop PC and notebook). Often when I copy some components Xd crashs and some features stop working (paste, undo, text tool and other). Only solution is turn off and on Xd. Now is my projekt big and that problem is really annoying. The problem is that big that I realy thinking about stop using Xd... Is there any solution? Thx Karel

[HARSHIKA_VERMA]

Hi Holodroid,

I understand that it could be annoying. I would feel the same way in your situation. I will ensure that I do my best to help you. I'd like to know a few more details that would be helpful like: -

• What is the OS and XD version you are using?
• Does this crash happen with all your projects or just some of them?
• Have you installed the latest update to your graphics drivers? Visit the manufacturer's site to check for and apply the latest updates to graphics drivers?

Awaiting your response.

Thanks,

Harshika

[holodroid]

• What is the OS and XD version you are using?

Hi, both computers use windows 10 and are updated. This problem was there from first Xd release. It is nothing new and when I tolk with some of my coleagues they have same problem with stability. Last week I updated Xd on both computers (20.0.12.10 Starter) and nothing change, same problem again and again.

• Does this crash happen with all your projects or just some of them?

all projects

• Have you installed the latest update to your graphics drivers? Visit the manufacturer's site to check for and apply the latest updates to graphics drivers?

I have on both computers drivers from Nvidia, I dont check them for update... But I updated drivers on my notebook right now. Nothing change.

There is a video with my problem:

[elainecc]

That doesn’t sound right! Is there a particular component that this happens with, or does it happen with random components? Is there a document you can share with us so that we can try to reproduce and fix? Thanks!

[holodroid]

Look at attached video. Random componets. Some are ok some no. UP

[elainecc · Accepted solution]

Got it. Can you grab logs for us the next time this happens? We'd love to take a look at it. The best thing to do is to note the local time when this happens, grab the logs, upload the .zxp to a file share service (like Dropbox or Google Drive), and send me a link to them. Please also include a link to this forum post when you contact me. Thanks!

How to use the Creative Cloud Log Collector tool