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Still unable to access design for review share link in XD too.

New Here ,
Apr 21, 2020

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I have posted one in Apr 17, 2020, and received response quickly, but when I click to reply, the reply button is missing, So another strange thing I met. Attached one Gif for your reference.

 

For the previous question:

 

Hi Sandy,

 

That's strange and sorry to hear you're having trouble accessing the share link in XD. We would like to know few more details like-

  • Would you mind telling us if the development link is working properly?
  • Is it happening with the specific file or all the files?
  • Could you please share the link with us so that we can check at our end?

 

We will try our best to help.

 

Thanks,

Harshika

 

My answers are below:

  • Development link is not working either.
  • All the files
  • I new a file to test, I send it to you.(System seems not to allow .xd file to upload, it is failed.)

 

Thanks

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Still unable to access design for review share link in XD too.

New Here ,
Apr 21, 2020

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I have posted one in Apr 17, 2020, and received response quickly, but when I click to reply, the reply button is missing, So another strange thing I met. Attached one Gif for your reference.

 

For the previous question:

 

Hi Sandy,

 

That's strange and sorry to hear you're having trouble accessing the share link in XD. We would like to know few more details like-

  • Would you mind telling us if the development link is working properly?
  • Is it happening with the specific file or all the files?
  • Could you please share the link with us so that we can check at our end?

 

We will try our best to help.

 

Thanks,

Harshika

 

My answers are below:

  • Development link is not working either.
  • All the files
  • I new a file to test, I send it to you.(System seems not to allow .xd file to upload, it is failed.)

 

Thanks

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78

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Apr 21, 2020 0
New Here ,
Apr 17, 2020

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After I click the share link, the content is missing, only an error appeared. 2020-04-17_17-21-02.png

 

<The Title was renamed by moderator>

 

 

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Apr 17, 2020 0
Adobe Employee ,
Apr 17, 2020

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Hi Sandy,

 

That's strange and sorry to hear you're having trouble accessing the share link in XD. We would like to know few more details like-

  • Would you mind telling us if the development link is working properly?
  • Is it happening with the specific file or all the files?
  • Could you please share the link with us so that we can check at our end?

 

We will try our best to help.

 

Thanks,

Harshika

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Apr 17, 2020 0
Adobe Employee ,
Apr 21, 2020

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Sorry for the trouble, Sandy. Could you please share the screenshot of your about XD info page? In order to share the file you may upload the file to a shared location such as Creative Cloud or Dropbox and share the url with me over  a PM (Private Message).

 

Note: Please share the link of this post over a PM for reference.

 

I have also merged your previous post here for the clarity of issue.

 

I will try my best to help.

 

Thanks,

Harshika

 

 

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Apr 21, 2020 0
Adobe Employee ,
Apr 22, 2020

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Hi Sandy,

 

I saw your text tool post issue. Could you please confirm if you're able to send the private message? I would also suggest try opening this post into a different browser.

 

Share your results over a private message if you're unable to reply to this post. I would be happy to help.

 

Thanks,

Harshika

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Apr 22, 2020 0
Adobe Employee ,
Apr 23, 2020

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Hi Sandy,

 

If you're still facing issue with replying or sending a private message. You can get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html to get your issue resolved.

 

Hope it helps.

 

Thanks,

Harshika

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Apr 23, 2020 0