Stuck on creating public link

Community Beginner ,
Jan 31, 2021 Jan 31, 2021

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I'm stuck on 77% on creating a public link https://prnt.sc/xy2iy8

I waited almost 2 hours and still no progress.

 

What seems to be the problem.

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Adobe Employee , Feb 08, 2021 Feb 08, 2021
Hi Isiah,   We would like to follow up on your issue. Is your issue resolved after sign-in/sign out? Please let us know if you need further assistance.   We would be happy to help.   Thanks, Harshika

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Adobe Employee ,
Feb 01, 2021 Feb 01, 2021

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Hi there,

 

I am sorry to hear you are experiencing issues while creating a public link in XD. Would you mind trying to switch to a different network and then try again?

 

Let us know if that doesn't help. We'll try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Feb 02, 2021 Feb 02, 2021

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Actually it's working (Creating Public Link) when it I am using Adobe XD in my computer at home but not on the office, it always stuck and cant create a public link. But before it's working but not until today.

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Adobe Community Professional ,
Feb 01, 2021 Feb 01, 2021

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Does it happens for all projects?

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Community Beginner ,
Feb 02, 2021 Feb 02, 2021

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No, I can create a public link only when I am using my computer at home but not on the office.

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Adobe Community Professional ,
Feb 02, 2021 Feb 02, 2021

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Try to sign in/sign out to your Adobe ID at office. Is your office computer second one for CC App or you use Enterprise at office? Did you have any other computer in the past with the same Adobe Id?

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Community Beginner ,
Feb 02, 2021 Feb 02, 2021

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Yeah, it's my second one for CC App (Adobe XD only). I will try to sign in / sign out my account tomorrow.

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Adobe Employee ,
Feb 08, 2021 Feb 08, 2021

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Hi Isiah,

 

We would like to follow up on your issue. Is your issue resolved after sign-in/sign out? Please let us know if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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