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Symptoms of frequent system shutdown when modifying Korean text

New Here ,
Sep 26, 2019

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It's been a problem since the early days of XD. When you modify Korean text, the program goes down very often. I think it goes down 10 times a day. Multiple PCs have the same symptoms. I think it is only when I am modifying the Korean text. The problem should be corrected within the next few days.

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Crash or freeze, Error, Product issue

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Symptoms of frequent system shutdown when modifying Korean text

New Here ,
Sep 26, 2019

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It's been a problem since the early days of XD. When you modify Korean text, the program goes down very often. I think it goes down 10 times a day. Multiple PCs have the same symptoms. I think it is only when I am modifying the Korean text. The problem should be corrected within the next few days.

TOPICS
Crash or freeze, Error, Product issue

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159

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Sep 26, 2019 0
Adobe Employee ,
Sep 27, 2019

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Hi there,

 

We are sorry to hear that you are facing trouble using Adobe XD.We would like to know a few more details like-

  • What is the OS and XD version of your machine?
  • What modification are you doing in Korean text?
  • Would you mind sharing the video of the workflow you're following? 

 

We will try our best to help you. 

 

Thanks,

Harshika

 

 

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Sep 27, 2019 0
New Here ,
Oct 07, 2019

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1. Windows 10 Updated Version 2. I don't know if the problem of modifying Korean text is XD version or Hangul text support. The version you are using is a Korean version. When you correct Korean text, the program stops very often and immediately terminates. Same symptom across multiple PCs. 3. Text modification is not always the case, but there is no separate capture screen or video due to a program ending quite often.

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Oct 07, 2019 0