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Sync problem Win vs. Mac

Community Beginner ,
Oct 26, 2020

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Hi, 

I have sync problem. We have cloud XD document. Coediting enabled. 

All of us have macOS. But one colegue opened document on windows XD. 

Since then we are not able opened this file on any mac with last version of XD. 

I tried unshare this file from anyone. Now no one has acces to this file. I followed this post https://community.adobe.com/t5/adobe-xd/other-syncing-problem-opening-cloud-document-in-xd/m-p/10997...

but without help. I tried AdobeCreativeCloudCleanerTool and clean cache core. Reinstaled XD ... but without success. 

Can somebody help me?

thanks

Lubos 

Screenshot 2020-10-26 at 17.56.30.png

Screenshot 2020-10-26 at 17.56.47.png

Sorry for the delay in response. Are you still experiencing the issue with XD 34.3 version? 

 

We will try our best to help.

 

Thanks,

Harshika

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Sync problem Win vs. Mac

Community Beginner ,
Oct 26, 2020

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Hi, 

I have sync problem. We have cloud XD document. Coediting enabled. 

All of us have macOS. But one colegue opened document on windows XD. 

Since then we are not able opened this file on any mac with last version of XD. 

I tried unshare this file from anyone. Now no one has acces to this file. I followed this post https://community.adobe.com/t5/adobe-xd/other-syncing-problem-opening-cloud-document-in-xd/m-p/10997...

but without help. I tried AdobeCreativeCloudCleanerTool and clean cache core. Reinstaled XD ... but without success. 

Can somebody help me?

thanks

Lubos 

Screenshot 2020-10-26 at 17.56.30.png

Screenshot 2020-10-26 at 17.56.47.png

Sorry for the delay in response. Are you still experiencing the issue with XD 34.3 version? 

 

We will try our best to help.

 

Thanks,

Harshika

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Oct 26, 2020 0
Adobe Employee ,
Oct 26, 2020

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Hi Lubos, 

 

Sorry to hear you are experiencing sync issue while coediting. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-spinning.html and see if that helps? Please make sure you all are on the same version of XD.

 

I will try my best to help.

 

Thanks,

Harshika

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Oct 26, 2020 0
Community Beginner ,
Oct 27, 2020

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HI Hershika, 

thank you for your reply. Unfortunately it does not  help. 

1. 

Screenshot 2020-10-27 at 09.01.11.png

 2. I tried stop and start syncing ane try open the file but all the time I have the same issue. 

Dialog with message syncing.... and the only thing I can do is cancel it. The file than closes. 

Please do you have other help? 🙏🏻

thanks.

Lubos 

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Oct 27, 2020 0
Adobe Employee ,
Nov 09, 2020

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Sorry for the delay in response. Are you still experiencing the issue with XD 34.3 version? 

 

We will try our best to help.

 

Thanks,

Harshika

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Nov 09, 2020 0
Yogaboy LATEST
Community Beginner ,
Nov 12, 2020

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Hello, thank you for your reply. Yes. it's work. 

Thank you! 

Lubos 

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Nov 12, 2020 0