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Text box properties are showing different on mac and windows when using same font in XD.

Community Beginner ,
Dec 05, 2019

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Hi!

I have some issues when working with Windows and Mac version of XD

Because...

In the same project the same button has different text box line-hight and size.

Look at the pictures:

1st photo is Mac version

2nd photo is Windows version

 

Do you know how to make it the same on both platform?Image from iOS (2).jpgImage from iOS (1).jpg

 

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Text box properties are showing different on mac and windows when using same font in XD.

Community Beginner ,
Dec 05, 2019

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Hi!

I have some issues when working with Windows and Mac version of XD

Because...

In the same project the same button has different text box line-hight and size.

Look at the pictures:

1st photo is Mac version

2nd photo is Windows version

 

Do you know how to make it the same on both platform?Image from iOS (2).jpgImage from iOS (1).jpg

 

<The Title was renamed by moderator>

Topics

Other, Product issue

Views

736

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Dec 05, 2019 2
Adobe Community Professional ,
Dec 05, 2019

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I just tested it out and found that when the font is missing between the platforms then the text box size is changed. Look at the screenshots - 

 

When using Segoe UI font in windows but this font is not installed in MAC - 

Screenshot 2019-12-05 at 3.30.01 PM.png

 

Screenshot 2019-12-05 at 3.30.13 PM.png

 

When using Arial font in windows and font is installed in MAC as wellScreenshot 2019-12-05 at 3.27.16 PM.png

 

Screenshot 2019-12-05 at 3.28.30 PM.png

 

 -

 

 

 

 

Vishu Aggarwal

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Dec 05, 2019 2
Community Beginner ,
Dec 05, 2019

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Thanks Vishu for the reply

 

I use Adobe Fonts (Sofia Pro) and as you can see the font is used on both platforms. And still text box size is different

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Dec 05, 2019 0
Adobe Employee ,
Dec 05, 2019

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Hi there,

 

Thank you for providing the additional information asked by Vishal. However, it would be really helpful if you can share the screenshot of the text box properties for both windows and mac as shown by Vishu so that we can have better understanding of the same.

 

We will try our best to help.

 

Thanks,

Harshika

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Dec 05, 2019 0
Community Beginner ,
Dec 05, 2019

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Please ignore

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Dec 05, 2019 0
Adobe Community Professional ,
Dec 05, 2019

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Hi Techtech & Harshika,

 

I seem to be the font issue I tested with the same font (Sofia Pro) and got the same issue however it does not happen with other fonts (5-6 fonts I tested).

 

Refer the Screenshot with Sofia Pro - 

WindowsWindows

 

MACMAC

 

PS: Please ignore the previous reply done by my other account.

 

Vishu Aggarwal

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Dec 05, 2019 0
Community Beginner ,
Dec 18, 2019

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Thx for the reply, I was away some time. Anyway...

Where to find help with this issue? I switch between Mac and Windows very often and my company's projects are using more and more Sofia font.

 

I would appreciate a fix for that, thx:)

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Dec 18, 2019 0
Adobe Employee ,
Dec 19, 2019

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If you are on an enterprise or team account, I suggest getting in touch with your administrator about contacting Adobe Support. For individual subscriptions, use https://adobe.ly/2WYE62m

 

Let me know if you need more info.

 

Thanks,

Preran

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Dec 19, 2019 1
ohbang LATEST
New Here ,
Jul 07, 2020

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Hello, I have the same issue, working with Sofia Pro font while switching between macOS and Windows 10. Still no fix for that... Adobe pls do sth, the font is quite popular 🙂

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Jul 07, 2020 0