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[Text]- Cursor doesn't appear while editing text in XD.

New Here ,
Feb 19, 2020

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Hi there,

 

I am working on a pretty large prototype in XD.  I have recently been running into an issue where when I try to edit the text in a text box, no cursor will appear to show me where I am at in the box.  I can use the delete key and backspace key to erase the text, but when I try to type something new, nothing happens.  Then XD often freezes for an extended period (in the ballpark of 30 seconds to 5 minutes) whenever I try to exit the text box.  A restart of the program usually remedies the issue; but only for a few minutes.  It never actually causes XD to crash so I have no error code to report.  

 

I had hoped that updating to the most recent version of XD yesterday would have fixed the issue.  However, since installing version 27.1.12 the issue has been significantly worse.

 

 

I have attached a screenshot with info on the relevant version of XD and OS of my system.

 

EDIT:  Since posting this bug earlier this morning, I have needed to restart XD four times.  Please, help me before I break a keyboard....

 

OS Screen Shot.jpg

 

<The Title was renamed by moderator>

Hi there,

 

We understand it could be frustrating for you. Would you mind confirming if you have tried signing out of XD and Creative Cloud and sign back and share results with us? If that doesn't help, could you please share a short video of the issue for better understanding? Is it happening with all the files or with this specific file?

 

We will try our best to help.

 

Thanks,

Harshika

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Crash on windows, Product performance

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[Text]- Cursor doesn't appear while editing text in XD.

New Here ,
Feb 19, 2020

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Hi there,

 

I am working on a pretty large prototype in XD.  I have recently been running into an issue where when I try to edit the text in a text box, no cursor will appear to show me where I am at in the box.  I can use the delete key and backspace key to erase the text, but when I try to type something new, nothing happens.  Then XD often freezes for an extended period (in the ballpark of 30 seconds to 5 minutes) whenever I try to exit the text box.  A restart of the program usually remedies the issue; but only for a few minutes.  It never actually causes XD to crash so I have no error code to report.  

 

I had hoped that updating to the most recent version of XD yesterday would have fixed the issue.  However, since installing version 27.1.12 the issue has been significantly worse.

 

 

I have attached a screenshot with info on the relevant version of XD and OS of my system.

 

EDIT:  Since posting this bug earlier this morning, I have needed to restart XD four times.  Please, help me before I break a keyboard....

 

OS Screen Shot.jpg

 

<The Title was renamed by moderator>

Hi there,

 

We understand it could be frustrating for you. Would you mind confirming if you have tried signing out of XD and Creative Cloud and sign back and share results with us? If that doesn't help, could you please share a short video of the issue for better understanding? Is it happening with all the files or with this specific file?

 

We will try our best to help.

 

Thanks,

Harshika

TOPICS
Crash on windows, Product performance

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Feb 19, 2020 0
Adobe Employee ,
Feb 19, 2020

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Hi there,

 

We understand it could be frustrating for you. Would you mind confirming if you have tried signing out of XD and Creative Cloud and sign back and share results with us? If that doesn't help, could you please share a short video of the issue for better understanding? Is it happening with all the files or with this specific file?

 

We will try our best to help.

 

Thanks,

Harshika

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Feb 19, 2020 0
New Here ,
Apr 06, 2020

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hello, 

This also had been happening to me, where the cursor was not appearing for many seconds up to near a minute + or sometimes not at all, so editing names was difficult. Occassionally, restarting the XD app helped, but was not always successful.

But as Verma suggested, closing XD, and signing out and signing back into the Adobe Cloud, has brought back the cursor to edit the instantly. Great fix. Thanks for the fix!

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Apr 06, 2020 0
Adobe Employee ,
Apr 06, 2020

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Thanks Tommy for confirming that the issue has been resolved for you after performing the steps suggested. Glad to hear you are back on track.

 

Please feel free to reach out to us in the future for any query related to XD.

 

We'd be happy to help.

 

Thanks,

Harshika

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Apr 06, 2020 0
Explorer ,
Jul 05, 2020

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Any updates on this? Guys you should really be able to reproduce the bug by this time. It's been present on this forum for over two years!

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Jul 05, 2020 0
New Here ,
May 27, 2020

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Exactly same thing happens to me all the time. I just edit normally, then suddenly when trying to double click an existing text box for changing the text, the cursor does not show up, and the whole program seems to freeze for tens of seconds. After that you can kind of edit the text, but without cursor, and all the selection changes to other elements take forever. Restarting program helps until this happens again. And it happens many times a day! This is a bug, and circumventing that by re-login is not a real fix.

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May 27, 2020 0
Community Beginner ,
May 28, 2020

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As I suspected, the same bug happens again after temporarily disappearing after re-login.

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May 28, 2020 1
New Here ,
Jun 09, 2020

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Exactly, this is a huge productivity and stress inducing bug. When you have tons of artboard going on with tons of text it only compounds. This is honestly beta software level bugs.

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Jun 09, 2020 1
Adobe Employee ,
Jun 10, 2020

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Hi Luisadco and Perza,

 

Sorry to hear that you're having issues with the cursor keep on disappearing while editing text. Could you please share the screenshot of your about XD info page? Is it happening with large files or all the files? If possible, please create a short video capturing the behavior and share with me.

 

I will try my best to investigate on this issue and share with the team for further investigation.

 

Thanks,

Harshika

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Jun 10, 2020 0
Community Beginner ,
Jun 10, 2020

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Unfortunately I have no suitable design tasks pending. I will keep that in mind though.

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Jun 10, 2020 1
Adobe Employee ,
Jun 11, 2020

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Sure. Please capture the video whenever it happen next time and share with us.

 

Thanks,

Harshika

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Jun 11, 2020 0
New Here ,
Aug 18, 2020

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I am using Adobe XD on window 10 for a while, Its really a great tool and I simply love it!

 

Problem I am facing is that only sometime when I double click on text to edit it

1. it will not mark the text

2. it will not edit the text

3. it will not delete the text

4. it won't allow me to escape

5. zoom in or out will not work

 

Only way to escape is press CTRL+S (save it) then try again, App will not crash, just nothing will happen, try couple of times or more then it will allow to edit.

 

Is this a bug? Or I am doing something wrong?

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Aug 18, 2020 0
Adobe Community Professional ,
Aug 18, 2020

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Hi Sheikh. This issue has been discussed multiple times on the forums. Unfortunately, it's one of the issues that keeps popping up and hasn't yet been fixed. I've been dealing with it same as you, by saving and restarting the app, so I feel your pain. I think sometimes clicking on something in the layers panel fixed it as well.

 

It probably happens rarely enough so that it's either hard to reproduce, or isn't a "priority" for the dev team. I believe it's something to do with the whole UWP thing Adobe decided to develop Xd on. We can just hope it will get addressed in some future build.

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Aug 18, 2020 1
New Here ,
Aug 18, 2020

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I searched it in forum before posting here and found nothing exactly matching my problem so I thought maybe my issue is different then these topics.

 

In my case I never restarted the app, just zooming in and out, saving again and again, or sometime doing something else will resolve this issue, but definitely this is problem.

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Aug 18, 2020 0
Adobe Community Professional ,
Aug 18, 2020

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I think people in this thread have similar issues, although it might not be exactly the same for everyone:

https://community.adobe.com/t5/adobe-xd/text-cursor-doesn-t-appear-while-editing-text-in-xd/m-p/1093...

 

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Aug 18, 2020 1
Adobe Employee ,
Aug 18, 2020

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Hi Sheikh,

 

We completely understand your pain because of this and as rightly said by Spas K, you may try the suggestion mentioned in the correct answer to this post and see if that helps. If it doesn't, I would request you to please share the details asked like in this post so that we can investigate the issue.

 

We will try our best to help.

 

Thanks,

Harshika

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Aug 18, 2020 0
New Here ,
Sep 05, 2020

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I have the same issue, and would hardly classify it as rare, since there are so many comments.  I am working in XD (MAC OS Catalina, 10.15.6) and I can't do any text work because I can't get the T tool to work. 

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Sep 05, 2020 1
New Here ,
Sep 05, 2020

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I have this issue for a long time. At first I closed the app and restarted it (as many others did) but I found an easier solution of it: once I have this issue with invisible cursor I open File Explorer (I work from Windows) and click on any file (just to select it) or even at free space, then I go back to XD and this bug dissapears - I continue my work. Hope this method will be usefull.

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Sep 05, 2020 0
New Here ,
Oct 28, 2020

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Hi guys! 

I have the same problem with my Mac OS Catalina 10.15.17.

When I'm taping the text, I can't see the cursor and it's a little bit uncomfortable to work with. 

But when I stop taping, the cursor appears. 

Does anybody know how to fix it? 

 

Thanks in advance! 

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Oct 28, 2020 0