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Text not visible while typing Adobe XD

Community Beginner ,
Nov 27, 2018

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What the f***???

My XD is already up to date and still have this problem!

Someone help me plz!

ezgif-4-feaa0af4242b.gif

Community Beginner
Correct answer by yseadi | Community Beginner

I am using a macOS Mojave 10.14.1 and my Adobe XD is the 13.1.32.8. And I believe that there's no way to update the graphic drivers on macOS

But you saying that you don't have Gotham font installed on your computer got me thinking "what if I change the font I'm using?" and boom! I don't know why, but Gotham is the only font that is bugging.

That's really weird.

But anyway, it worked! haha

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Text not visible while typing Adobe XD

Community Beginner ,
Nov 27, 2018

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What the f***???

My XD is already up to date and still have this problem!

Someone help me plz!

ezgif-4-feaa0af4242b.gif

Community Beginner
Correct answer by yseadi | Community Beginner

I am using a macOS Mojave 10.14.1 and my Adobe XD is the 13.1.32.8. And I believe that there's no way to update the graphic drivers on macOS

But you saying that you don't have Gotham font installed on your computer got me thinking "what if I change the font I'm using?" and boom! I don't know why, but Gotham is the only font that is bugging.

That's really weird.

But anyway, it worked! haha

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Nov 27, 2018 0
Adobe Employee ,
Nov 27, 2018

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Hi Yseadi,

Could you please share a little more about this situation? When you said the text isn't visible while typing, could you please share the colour of the text which is selected?

Thanks,

Atul_Saini

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Nov 27, 2018 0
Community Beginner ,
Nov 28, 2018

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I don't know what else I can say about it, but when you see my gif you will understand.

ezgif-4-d31917faf1aa.gif

This bug is pissing me off because I have a huge project to finish this week and everytime I try to select my text to edit it, it's like the text is insert in a shape... it's awful.

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Nov 28, 2018 0
Adobe Employee ,
Nov 28, 2018

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That's strange. I don't have the Gotham font installed on my computer, but I tried reproducing your issue with another font and I wasn't able to. It could possible be a driver-related issue. If you are on a Windows OS, can you check if you have updated the graphic drivers on your device by visiting the manufacturer's site?

If you are in a rush, please contact us directly using this link Contact Customer Care

Thanks,

Preran

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Nov 28, 2018 2
Community Beginner ,
Nov 28, 2018

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I am using a macOS Mojave 10.14.1 and my Adobe XD is the 13.1.32.8. And I believe that there's no way to update the graphic drivers on macOS

But you saying that you don't have Gotham font installed on your computer got me thinking "what if I change the font I'm using?" and boom! I don't know why, but Gotham is the only font that is bugging.

That's really weird.

But anyway, it worked! haha

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Nov 28, 2018 2
Community Beginner ,
Jun 19, 2019

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Hi there...

I'm having this exact issue and guess what?  It only happens when I choose the Gotham font! 

If I change the block to another font, the problem goes away. 

Must be something weird with that font, specifically.

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Jun 19, 2019 1
Adobe Community Professional ,
Jun 20, 2019

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I have no issues with Gotham at all. Can you update your XD to v20?

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Jun 20, 2019 1
New Here ,
Nov 17, 2019

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In my case, and I'm just doing the tutorials ATM, I needed to go into the inspecter and choose darken. For some reason, that made all the difference. I was using Helvetica.

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Nov 17, 2019 0
Adobe Employee ,
Nov 27, 2018

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Also, would it be possible to share your file here for testing? You can upload your file to a shared location such as CC or Dropbox and share the URL here. We will do our best to help.

Thanks,

Preran

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Nov 27, 2018 1
Community Beginner ,
Nov 28, 2018

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Oh my god I am so sorry!

Here it is:

ezgif-4-d31917faf1aa.gif

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Nov 28, 2018 0
Community Beginner ,
Jun 20, 2019

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I am facing this issue since I started using XD, unluckily still not able to find any solution.

One temporary solution is that you can increase the line height to match with font size

By the way, this is not a font issue, I try several different fonts, this issue exists even with Segoe UI (default font)

Untitled Project.gif

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Jun 20, 2019 0
Community Beginner ,
Jun 20, 2019

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I’ve actually tried increasing the line height and it makes no difference for me. At least not on single lines of text like labels, etc.

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Jun 20, 2019 0
Adobe Employee ,
Jun 21, 2019

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Hi there,

Thank you for reaching out. I understand that could be frustrating. I have tried to reproduce the same at my end. The height of the box increases when I press enter after the text. Could you please check if you have some text after 18 or if you have pressed enter accidentally?

Awaiting your response.

Thanks,

Harshika

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Jun 21, 2019 1
Community Beginner ,
Jun 21, 2019

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Even if I create a new text box and haven’t started typing (or just type one letter), it’s already not visible before I’ve even had a chance to hit return.

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Jun 21, 2019 0
Adobe Employee ,
Jun 21, 2019

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It looks like you’re on Windows. Sometimes this happens when the graphics drivers are out of date. You should try updating them from your graphics card driver’s website (and not through Windows), reboot, and see if that fixes it.

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Jun 21, 2019 1
Community Beginner ,
Jun 21, 2019

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I’m on a MacBook Pro, actually.

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Jun 21, 2019 0
Adobe Employee ,
Jun 21, 2019

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Ah, got it! That's a little unusual. What specific OS build are you on? Any chance you're on a beta of the OS?

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Jun 21, 2019 1
Community Beginner ,
Jun 21, 2019

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Nope. It’s whatever the current version of the latest os is. I typically keep os and apps current.

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Jun 21, 2019 0
Adobe Employee ,
Jun 21, 2019

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Can you check and give me the exact OS number? Thanks!

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Jun 21, 2019 1
Community Beginner ,
Jun 25, 2019

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Nope, there is no text after 18.

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Jun 25, 2019 0
Community Beginner ,
Jun 25, 2019

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OS (Win10), Video driver (NVidia K2200) and Adobe XD all are up to date.

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Jun 25, 2019 0
Adobe Employee ,
Jun 25, 2019

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Hi AtDrive,

To proceed further, we will need to investigate the log files from your machine. Please generate log files using the information provided in this document <How to use the Creative Cloud Log Collector tool>  and XD file as well. After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

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Jun 25, 2019 1
New Here ,
Jun 04, 2020

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Actually, if you just erase the line hight and enter, the text starts working.

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Jun 04, 2020 0
Adobe Employee ,
Jun 05, 2020

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Hi there,

 

Thanks for reaching out and sharing the workaround. I am sure, it will help other community members as well. We appreciate your participation in this community.

 

Regards

Rishabh

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Jun 05, 2020 0
New Here ,
Aug 31, 2020

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This is still an issue for Mac users

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Aug 31, 2020 0