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Text size is not showing similar in XD shared cloud document.

New Here ,
Apr 20, 2020

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Hi guys

 

I'm working with a team member with an online document. We have a text issue. My font is Robotto bold 12 with the leading of 14pt. On her side, it's 16 leading. This then means that the Y value is out on her side. It's difficult to give each other feedback when the design is not the same.

 

Did this happen to anyone else? Any suggestions for this issue?

 

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Design, Product performance

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Text size is not showing similar in XD shared cloud document.

New Here ,
Apr 20, 2020

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Hi guys

 

I'm working with a team member with an online document. We have a text issue. My font is Robotto bold 12 with the leading of 14pt. On her side, it's 16 leading. This then means that the Y value is out on her side. It's difficult to give each other feedback when the design is not the same.

 

Did this happen to anyone else? Any suggestions for this issue?

 

<The Title was renamed by moderator>

TOPICS
Design, Product performance

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613

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Apr 20, 2020 0
Adobe Employee ,
Apr 21, 2020

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Hi Sebrio,

 

Thank you for reaching out and using Adobe XD. Would you mind telling us if you're working on different operating system and the same XD version? Is it possible for you to share the screenshot with us for better understanding?

 

We will try our best to help.

 

Thanks,

Harshika

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Apr 21, 2020 0
New Here ,
Apr 22, 2020

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Hi Harshika

That's for getting back to me, please see the screenshots attached.
Everyone on the team is working on a macOS Catalina version 10.15.4

The only difference is that I'm in South Africa and the rest of the team is
in America.

--
GRAPHIC DESIGNER

SEBRIO
<Personal Info Removed by Moderator>

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Apr 22, 2020 0
Adobe Employee ,
Apr 22, 2020

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Thanks for sharing the details. However, I am unable to see any attached image. Could you please upload it again?

I would also request you to please share the url of the shared link so that we can test at our end.

 

I will try my best to help.

 

Thanks,

Harshika

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Apr 22, 2020 0
New Here ,
Apr 22, 2020

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Team member 1Team member 1Team member 2Team member 2Unfortunately, we cannot share the link as we have signed a confidentiality agreement with our client.

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Apr 22, 2020 0
Adobe Employee ,
Apr 23, 2020

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Thank you for sharing the screenshot. Well, in that case I would suggest getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that they can help you with the issue with complete confidentiality.

 

Hope it helps.

 

Thanks,

Harshika

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Apr 23, 2020 0
New Here ,
Apr 23, 2020

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--
Janet Barnard
GRAPHIC DESIGNER

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Apr 23, 2020 0
New Here ,
Apr 23, 2020

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Did you post the link and the password?

--
GRAPHIC DESIGNER

SEBRIO
<Personal Info Removed by moderator>

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Apr 23, 2020 0
Adobe Employee ,
May 21, 2020

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Hi Sebrio,

 

Sorry for the delay in response. I would like to follow up with you if the issue has been resolved after contacting support. Do you need any further assistance?

 

We would be happy to help.

 

Thanks,

Harshika

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May 21, 2020 0
New Here ,
May 21, 2020

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Nope, it did not resolve my issue, and it's frustrating because I can't
work accurately with my team members.

--
GRAPHIC DESIGNER

SEBRIO
Office 302, 3rd Floor, De Ville Centre, 36 Main Road, Durbanville, 7550,
Cape Town, South Africa
Phone: +27 21 914 9677
Cell: +27 84 707 4352

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May 21, 2020 0