The color picker issue

Community Beginner ,
Sep 22, 2020 Sep 22, 2020

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Hello, I updated my XD (Mac platform) to the newest version but I cannot use the color picker feature. When I hit the color picker icon, nothing happens. I've tried to reinstall the app but still not working. 

 

Please help me solve the issue.

 

 

 

TOPICS
Missing feature, Product performance

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Community Beginner , Oct 09, 2020 Oct 09, 2020
Hello, I just restart my Mac and the color picker is back to work. Thank you

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New Here ,
Sep 22, 2020 Sep 22, 2020

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Hello, could your post be related to this one by any chance?

https://community.adobe.com/t5/adobe-xd/my-color-picker-not-working/td-p/9999377?page=1

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Adobe Employee ,
Sep 28, 2020 Sep 28, 2020

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Hi there,

 

We are sorry for the delay in response. Would you mind sharing the screenshot of your about XD info page? Have you tried signing out of XD and Creative Cloud app, restart the machine and then sign back in? Is it happening with every file or with  a specific file? Please check if any antivirus is causing the issue.

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Oct 09, 2020 Oct 09, 2020

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Hello, thank you for replying. Attached is the info page I guess? I've tried to uninstall and install the latest version and old version. But both don't work. The color picker issue affect every XD file. ThanksScreen Shot 2020-10-09 at 11.24.40.png

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Community Beginner ,
Oct 09, 2020 Oct 09, 2020

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Hello, I just restart my Mac and the color picker is back to work. Thank you

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Adobe Employee ,
Oct 09, 2020 Oct 09, 2020

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Glad to hear that the issue is resolved. Please feel free to reach out to us in future for any further assistance. 

 

We would be happy to help.

 

Have a nice weekend. 🙂

 

Thanks,

Harshika

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