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The Desktop preview + Share for review stopped working after XD update

New Here ,
Mar 14, 2019

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None of the preview methods work after updating XD Design to v17.

I see an empty screen with a horizontal line going across it when I preview in desktop:

Screenshot 2019-03-14 15.16.44.png

The sharing link shows a similar thing as well: https://xd.adobe.com/view/b51d9aab-62f9-47b3-51c5-abb6998e6456-c32c/

Note this document has 12 pages and non of them are showing. I have not see this behaviour before.

What could be the cause of this?

Gaya

It looks like the artboard viewport has been set to 1px. You can change Scrolling to None, or set a correct viewport:

Screen Shot 2019-03-14 at 8.54.51 AM.png

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The Desktop preview + Share for review stopped working after XD update

New Here ,
Mar 14, 2019

Copy link to clipboard

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None of the preview methods work after updating XD Design to v17.

I see an empty screen with a horizontal line going across it when I preview in desktop:

Screenshot 2019-03-14 15.16.44.png

The sharing link shows a similar thing as well: https://xd.adobe.com/view/b51d9aab-62f9-47b3-51c5-abb6998e6456-c32c/

Note this document has 12 pages and non of them are showing. I have not see this behaviour before.

What could be the cause of this?

Gaya

It looks like the artboard viewport has been set to 1px. You can change Scrolling to None, or set a correct viewport:

Screen Shot 2019-03-14 at 8.54.51 AM.png

Views

164

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Mar 14, 2019 0
Adobe Employee ,
Mar 14, 2019

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It looks like the artboard viewport has been set to 1px. You can change Scrolling to None, or set a correct viewport:

Screen Shot 2019-03-14 at 8.54.51 AM.png

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Mar 14, 2019 1
New Here ,
Mar 14, 2019

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Thank you, this did the trick. The update must have reset these settings.

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Mar 14, 2019 0
Adobe Employee ,
Mar 14, 2019

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Out of interest, is this a particularly old file? Or was it created with a recent-ish version of XD?

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Mar 14, 2019 0
New Here ,
Mar 19, 2019

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Hi there,

No, it's a new file. I think I have created it with the previous version just a day before or so (whichever version it was but I always keep it up-to-date).

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Mar 19, 2019 0
Adobe Community Professional ,
Mar 14, 2019

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Try to reinstall Adobe Xd

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Mar 14, 2019 0