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The local file cannot be opened, error 47

New Here ,
Jul 30, 2020

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Hello everyone
When I want to open an important XD local file, error 47 appears
Already tried
https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

  • Open on another computer
  • Reinstall XD and make sure it is up to date
  • Use Creative Cloud Cleaner to clean and reinstall XD


None of these methods solve the problem, what else can I do?
(Other files can be opened normally, only it)

Thanks in advance

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Crash on windows, How to

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The local file cannot be opened, error 47

New Here ,
Jul 30, 2020

Copy link to clipboard

Copied

Hello everyone
When I want to open an important XD local file, error 47 appears
Already tried
https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

  • Open on another computer
  • Reinstall XD and make sure it is up to date
  • Use Creative Cloud Cleaner to clean and reinstall XD


None of these methods solve the problem, what else can I do?
(Other files can be opened normally, only it)

Thanks in advance

TOPICS
Crash on windows, How to

Views

47

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 30, 2020 0
Adobe Employee ,
Jul 31, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Will it be possible for you to share the file and system logs with us? If yes, please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Please add the file and the system logs in shared cloud storage and you can share the link either here or you can send a DM to me by clicking on my name.

 

Note: While sending a DM, please add this discussion link in the subject.

 

Regards

Rishabh

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Jul 31, 2020 1
Adobe Employee ,
Aug 05, 2020

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Hi Jhen Boli,

 

We would like to follow up on your issue. Would you mind updating the status of your issue with us? Is your issue is resolved? If not, please share the details asked by Rishabh so that we can escalate the issue with our engineering team for investigation.

 

We will try our best to help.

 

Thanks,

Harshika

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Aug 05, 2020 0