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Trouble with internet connection

New Here ,
Jan 29, 2019

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When I start the adobe xd I got this:

Untitled.png

But I am connected to the internet and authorized in adobe creative cloud.

Untitled.png

What to do?

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Trouble with internet connection

New Here ,
Jan 29, 2019

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When I start the adobe xd I got this:

Untitled.png

But I am connected to the internet and authorized in adobe creative cloud.

Untitled.png

What to do?

Views

334

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 29, 2019 0
Adobe Employee ,
Jan 30, 2019

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Hi,

Thanks for reaching out. Can you please share us the logs using the log collector tool here so that we can see what is happening in your system- How to use the Creative Cloud Log Collector tool

Meanwhile, once you collect logs please try signing out from Creative Cloud and signing in again to see if that resolves the issue. Also, the ultimate thing I would ask you to do will be to restart the system and then check.

Whatever be the case, let me know. Thanks!

Regards,

Niharika Jha

Adobe XD

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Jan 30, 2019 1
New Here ,
Apr 17, 2019

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Please help. We got same trouble and then tried Log Collector.

"Unexpected error occurred. Please try again later." and again, again...

We are already working on the project. Need XD.

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Apr 17, 2019 0
Preran LATEST
Adobe Employee ,
Apr 18, 2019

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Can you try enabling the credential manager on your computer How to enable in windows 7 credential manager  and let us know if it helped?

Thanks,

Preran

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Apr 18, 2019 1