TROUBLESHOOTING: Adobe XD crashes (White screen) on launch on Windows 10

Adobe Employee ,
Sep 11, 2019

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Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud.​ In case that doesn't work, please try solutions in Part One (below)

 

Part One:

 

Part two:

If the faulting module path in Event Viewer points to UI.XAML.DLL filethe team is investigating this issue and we are hoping for the fix to be addressed in an update soon. If you have another computer handy, especially a Mac, you could try installing XD on it until then.

 

Just in case you aren’t comfortable performing these procedure on your own, you can contact Adobe Tech Support using this link https://adobe.ly/2WYE62m Use the chat button on the page to get started.

I've been told that this is an ongoing issue which has been addressed and that is known with Adobe XD on MS Windows 10.


Even though most of the troubleshooting tips are inclined to instruct the users to perform an update of XD to its latest version and/or a simple restart of their system to fix it, I am more inclined to suuport the other users who have exhausted all other tips available in the forums.

 

If we look the Adobe XD Release Notes, system requirements https://helpx.adobe.com/xd/system-requirements.html we can clearly see that Adobe XD is an app supported in 64bit operating systems with 64 bit supported processors.

 

Using this logic as an troubleshooting approach, let's remember that in MS Windows 64-bit programs are installed in the “C:\Program Files” folder and 32-bit programs are installed in “C:\Program Files (x86)” folder.

 

However, the systemwide module (.dll) libraries that belong to 32-bit programs and 64-bit program are handled quite differently between the application and the operating system, and they are separated into two different folders.

 

In any case, from examining the different crash dumps that users are sharing, one out of three events is always identified consistently by the error event handling in MS Windows : the faulting applicattion name " XD.exe" or "XD CC.exe".

 

If we take as an example any of the Adobe XD's crash logs that Adobe XD users are submitting, thereare two areas of interest in the crash dumps are:

 

- The exception code: it varies from user to user (0xc0000008, 0xc000027b, 0xc0000409 for example)

 

- Faulting Module name(s): it varies from user to user (ntdll.dll, twinapi.appcore.dll)

 

Now, even though the exception code and the faulting module events vary from user to user, there is another area that seems to also remain constant. That is the application's faulting path C:\Windows\System32

 

So going back to what I said earlier about where 32 and 64 bit programs are installed, you should be asking yourself "What heppened to C:\Windows\SysWOW64 ? Did we forget about it?"

 

System32 is the system wide library folder in MS Windows. However, keeping in mind that Adobe XD is a 64bit app, why is it trying to load or register a module (.dll) in a known area that is reserved for 32bit apps when it is loaded up ?

 

That said, and in spite of the growing clutter of troubleshooting threads that I've seen in the community forums, I would like to highlight a few suggestions to work around this fault exception.

 

If a 64 bit (.dll) module is failing to load you can re-register that server module using this command : regsvr32 followed by the .dll module name.

 

EXAMPLE: You will need to open the command prompt, prefereably as Administrator go to C:\Windows\System32. Then type regsvr32 twinapi.appcore.dll and hit Enter.
like this C:\Windows\System32 > regsvr32 twinapi.appcore.dll

 

OR,

 

If using Windows Explorer you can also copy twinapi.appcore.dll and paste it in

C:\Windows\SysWOW64 then repeat the step above in the SysWOW64 directory:

 

C:\Windows\SysWOW64 > regsvr32 twinapi.appcore.dll

 

NOTE: Conversely, you can use /u parameter to unregister a module

 

As I read in a post outside if the Adobe forums, the tricky part is to always remember that that the 32-bit .dll should be registered into C:\Windows\SysWOW64, and the 64-bit .dll should be registered into C:\Windows\System32. This is a little different than following the logic of "64-bit programs are installed in the “C:\Program Files” folder and 32-bit programs are installed in “C:\Program Files (x86)” folder".


To explain how virtulal memory addressing is handled between the OS and the application is beyond the scope of this tip. And to explain how System32 and SysWOW64 works is also beyond this scope but I hope that the suggestions above could help someone.

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Performance, Product issue

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Community Beginner ,
Jan 06, 2018

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I've restarted my PC, and also tried the delete registry key fix but those solutions don't work.

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Adobe Employee ,
Jan 11, 2018

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To be sure, did you follow the solution in XD shows blank white screen ? Are you on the latest version of Adobe XD? If your answer is yes to both these questions, send me your Adobe ID, location, and phone number along with a link to this forum post over a private message. We will get in touch with you for investigation.

Thanks,

Preran

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New Here ,
Feb 18, 2018

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I have Windows 10 pro.

I installed the XD Beta months ago and it worked. After updating to the official release, it stopped working.

Every time I launch the application it opens a white window that stays open for a few seconds and then closes.

Things I have already tried:

1. Uninstalled and reinstalled the app, including erasing all data

2. Updated to the latest version of CC and XD

3. Updated my graphics card drivers

4. Disconnected from network, proxy etc.

5. Updated my Windows 10 to the latest version

Please Help!

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Adobe Employee ,
Feb 20, 2018

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Thank you for taking care of the initial troubleshooting.

Can you try doing a clean installation of Adobe XD? Uninstall Adobe XD using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems , and reinstall the software using your CC desktop app. Let us know how it went.

Thanks,

Preran

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New Here ,
Feb 21, 2018

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Hi Preran

Thank you for the quick reply. Unfortunately, the cleaner tool didn't work. When I ran the tool after uninstalling the application, it didn't even appear in the list of applications to clean.

I then tried installing XD and then using the tool, this time the application did appear in the cleaner so I removed it with the tool, but when I installed it again it still didn't work.

I restarted my computer between each action.

please help!

Thanks

Yaron

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Adobe Employee ,
Feb 21, 2018

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You have done pretty much everything that was required. Thank you for that.

Please send me your Adobe ID, location, and phone number along with a link to this post. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

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New Here ,
Feb 22, 2018

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I've had the same problem for well over a month.  Support was worthless.  It's very frustrating!

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Adobe Employee ,
Feb 22, 2018

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Do you have a case number to share with us?

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New Here ,
Apr 18, 2018

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I have the same problem. Can you help me?

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New Here ,
Apr 19, 2018

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I have almost the same situation, white screen and close, but sometimes the program is run, but when you select an item, the program hangs and closes. I upgraded Windows to the latest version, deleted XD and reinstalled again, nothing helped.

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New Here ,
Apr 20, 2018

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I have the exact same issue - Windows 10, fresh installation of XD, first boot I got as far as a prompt to try the tutorial, clicked that and the app closed. Now when opening I get a brief blank screen and then it closes.    

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New Here ,
May 28, 2018

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I have the same problem...

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New Here ,
Sep 08, 2018

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Have you tried resetting app from windows app's settings? It worked for me.

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New Here ,
Sep 19, 2018

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This worked for me, thanks.

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New Here ,
Aug 16, 2019

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I'm having the same problem, and this is the first step I tried.

(EDIT: This isn't threaded so the "this" is "Have you tried resetting app from windows app's settings? It worked for me.". Clearly it worked for some but not me)

I'm now being told this:

"Your developer licence has expired. To continue to use this app, please renew your licence.".

I'll try other things - first of all uninstalling and reinstalling.

This is on a brand new PC - I've had it < week and put on a browser, Lightroom and a few office tools like Slack.

I'll also look for it on the app store if it's a Win app.

(EDIT: Argh, it's not in the app store, but it also seems to have deleted its own setup file. How tiresome)

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New Here ,
Aug 16, 2019

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And for the sake of letting folks know what resolution worked for me, I checked Event Viewer and noticed twinapi.appcore.dll so first trying reinstall via Adobe XD Cloud app which didn't work, following those instructions did.

Lovely; looking forward to seeing what XD has and if my team might usefully start using it instead of our existing mish-mash of preferred apps.

One small note: I wasn't sure what apps to shut down on that step that says to kill all related processes... which actually need to be shut down and how do I know what the related processes are? Could that be clarified for folks who aren't as kill-task-happy as me in future?

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Adobe Employee ,
Aug 16, 2019

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Good catch. Kill all related processes - this refers to all Adobe XD related processes.

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New Here ,
Nov 19, 2018

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So I also have this issue - uninstalled all the Adobe apps, used the cleaner and after a couple of reboots I tried to install Creative Cloud / Adobe XD again in Windows 10 machine. Program starts with a blank window, closes after 2 seconds. Haven't been able to get it to work. Can someone please help me?

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Adobe Employee ,
Nov 19, 2018

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Just to be sure, are you on an official version of Windows 10 that is required to install Adobe XD? See Adobe XD System requirements​ for more info.

Thanks,

Preran

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New Here ,
Nov 19, 2018

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Hi Preran,

Yes - I have an official version of Windows 10 Pro. I have recently upgraded from Windows 7 to Windows 10 on this device. I have checked the Windows 10 updater and it tells me I have the latest version installed.

Greetings,

Charly

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Adobe Employee ,
Nov 19, 2018

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Thank you for the info. The quickest way to get in touch with us would be by using this link Contact Customer Care

If you would like to me to raise a support case, please send me the info I requested for in the message marked as correct.

Thanks,

Preran

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New Here ,
Dec 29, 2018

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Why not just explain the solution on this post, seems like you're creating a lot of unnecessary duplicated work considering this is one of the top results for a Google search on this issue--which seems prevalent.

I am also having this issue, but I don't feel like going through a support case so I'm going to use marvelapp as a solution (marvelapp.com)

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New Here ,
Feb 09, 2019

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Your approach is bad in my opinion, you should tell your solution to all others...so others can see it

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Adobe Employee ,
Feb 11, 2019

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Can you provide me with the following info?

  1. Open Windows Event Viewer
  2. Go to Windows Logs > Application
  3. Check for Error

Do you see twinapi.appcore.dll listed against the faulting module path?

Error: Exception code: 0xc000027b

Fault offset: 0x00000000000bd598

Faulting process id: 0x251c

Faulting application start time: 0x01d4af56ad394b61

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\Windows\SYSTEM32\twinapi.appcore.dll

Report Id: ba9d5bef-e4cf-4750-8246-2c367f5c5ea9

Faulting package full name: Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte

Thanks,

Preran

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Adobe Employee ,
Feb 11, 2019

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 If you continue to face this issue, please join this discussion. https://community.adobe.com/t5/Adobe-XD/TROUBLESHOOTING-Adobe-XD-crashes-on-launch-on-Windows-10/td-...

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New Here ,
Feb 11, 2019

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your advice worked Preran ... thx

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New Here ,
Mar 23, 2019

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Hi Preran!

I had this same exact issue on a NEW install of Windows 10 Home with ALL Windows updates installed!

I installed the Adobe XD downloaded from adobe.com and after install, I immediately got the white screen for 3 seconds and then it closes!

What fixed it for me was deleting all %temp% files, or atleast all the ones I could delete and rebooted my computer.

That seems to fix the issue for me! I am now working in Adobe XD for the first time!

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Adobe Employee ,
Mar 25, 2019

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Thank you for sharing the solution here, much appreciate it. This should serve to guide other users that are not served by the solution I previously posted.

Have a wonderful day.

Thanks,

Preran

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New Here ,
May 27, 2019

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this work for me, thanks

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New Here ,
Feb 24, 2019

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Just Update your windows 10. Not reinstall. go to Settings > Update & Security > Check for update. Works for me

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New Here ,
Jul 07, 2019

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Hi, I've been trying to use XD for a whole year but it's always crashing, I've installed, resinstalled, deleted temp files, did every solution but nothing has sorted out my problem, here is my event viewer log.

Faulting application name: XD.exe, version: 20.1.12.4, time stamp: 0x5d0c140f

Faulting module name: Windows.UI.Xaml.dll, version: 10.0.17134.799, time stamp: 0x4c4ad50a

Exception code: 0xc000027b

Fault offset: 0x00000000006a6552

Faulting process ID: 0x36ac

Faulting application start time: 0x01d534eb9d7a0ae5

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_20.1.12.4_x64__adky2gkssdxte\XD.exe

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Report ID: 09172a06-2f8f-4bfc-bedf-0f25a75c5eee

Faulting package full name: Adobe.CC.XD_20.1.12.4_x64__adky2gkssdxte

Faulting package-relative application ID: App

XD.exe

   20.1.12.4

   5d0c140f

   Windows.UI.Xaml.dll

   10.0.17134.799

   4c4ad50a

   c000027b

   00000000006a6552

   36ac

   01d534eb9d7a0ae5

   C:\Program Files\WindowsApps\Adobe.CC.XD_20.1.12.4_x64__adky2gkssdxte\XD.exe

   C:\Windows\System32\Windows.UI.Xaml.dll

   09172a06-2f8f-4bfc-bedf-0f25a75c5eee

   Adobe.CC.XD_20.1.12.4_x64__adky2gkssdxte

   App

I see that my Windows.UI.Xaml.dll is the problem...is there a fix?

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Adobe Employee ,
Jul 08, 2019

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Hi there,

Sorry to hear that you're having trouble using Adobe XD. Thank you for performing the initial troubleshooting procedure. Could you please confirm if you have performed the solution mentioned in post # 17 as a correct answer to this post?

We'll take it from there.

Thanks,

Harshika

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New Here ,
Jul 09, 2019

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Hi there,

Hi there.

I have performed that, I have narrowed down my issue to

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Someone else had the same faulting module path

Adobe XD crashes  reply 14. "solved that by going to C:\Program Files and make sure that my current Windows user have Full Control with the WindowsApps folder"

This didn't work for me.  Anymore suggestions please?

Regards

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Adobe Employee ,
Jul 09, 2019

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Hi there,

Thank you for performing the troubleshooting steps. To proceed further, please send me your Adobe ID, location, and phone number over a private message. Please send the URL of this forum post for reference. To send a private message, click my picture and use the Message button. We will get in touch with you for further investigation.

Please let me know if you face any issue with this. I'd be happy to help.

Thanks,

Harshika

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New Here ,
Aug 08, 2019

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I am having the same problem as everyone above. I'm on Windows 10 1903. I've tried the uninstall/clean/reinstall remediation and changing the GPU, both with no success. Here's the crash from event viewer. Any help?

XD.exe
21.2.12.3
5d393c4b
twinapi.appcore.dll
10.0.18362.1
42f071ca
c000027b
00000000000d5cc8
2dbc
01d54e29590901df
C:\Program Files\WindowsApps\Adobe.CC.XD_21.2.12.3_x64__adky2gkssdxte\XD.exe
C:\Windows\System32\twinapi.appcore.dll
f3058e3a-b677-4008-95be-344908d3bc12
Adobe.CC.XD_21.2.12.3_x64__adky2gkssdxte

App

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Adobe Employee ,
Aug 09, 2019

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Hi Jim,

We're sorry to hear you are facing trouble using XD and thank you for performing the troubleshooting steps and sharing the details. We'd request you to please try creating a new user account of your machine and let us know if that helps.

Thanks,

Harshika

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Adobe Employee ,
Sep 12, 2019

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New Here ,
Feb 20, 2019

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Hi, we are using creative cloud and have just installed XD on a windows 10 Version 1809, 64bit. When starting XD either via creative cloud or via the windows menu it shows a white screen and crashes. The solution we found here under

https://helpx.adobe.com/xd/kb/after-launch-adobe-xd-shows-white-screen-and-crashes.html

does not work - the access rights are already correctly set. The windows error code is 0xc000027b / error modul twinapi.appcore.dll / XD CC.exe

Would appreciate any help on this.

Thank you

Uli

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Adobe Employee ,
Feb 20, 2019

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Thank you for trying the initial troubleshooting procedures and letting us know. Can you try the solution in XD Opens with white screen and immediately closes​ and let us know if it helped?

Thanks,

Preran

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New Here ,
Feb 20, 2019

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HI Preran,

thank you - just tried this - and it worked. 

Best Regards

Uli

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Adobe Employee ,
Feb 21, 2019

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Thank you for letting me know. Glad to hear that you are all set.

Thanks,

Preran

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Adobe Employee ,
Sep 12, 2019

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New Here ,
Mar 08, 2019

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I applied several troubleshooting for this problem but XD still could not be open.

The error of crash was below. Please give me some help.

Faulting application name: XD CC.exe, version: 16.0.2.8, time stamp: 0x5c52eba9

Faulting module name: twinapi.appcore.dll, version: 10.0.17134.137, time stamp: 0xb5d50228

Exception code: 0xc000027b

Fault offset: 0x000000000009cad5

Faulting process id: 0x3970

Faulting application start time: 0x01d4d618b1f83a1a

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_16.0.2.8_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\Windows\System32\twinapi.appcore.dll

Report Id: d9308342-47ca-48f4-9756-9bb80b049f52

Faulting package full name: Adobe.CC.XD_16.0.2.8_x64__adky2gkssdxte

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Adobe Employee ,
Mar 08, 2019

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Hi Shinichis,

Sorry that you are unable to use Adobe XD as its crashing with after the white screen. Could you please try the steps mentioned here: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.

Thanks,

Atul_Saini

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New Here ,
Mar 08, 2019

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I did this measure but it could not work well.

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Adobe Employee ,
Mar 11, 2019

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Shinichis, as you have tried the steps mentioned in this link and this issue still persists, I would request you to raise a ticket with our support team. Please go to www.adobe.com, then go to "Support" tab and click on the Contact support button after signing in to www.adobe.com. After that, follow the onscreen instructions in the chat windows on the bottom right corner.

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Enthusiast ,
Mar 30, 2019

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I have the very same issue. It is down right outrages that Adobe want people to mess around in Windows registry to solve this. I'm lost for words! XD must be the most troubled product I have ever used from the Adobe suite. I'm chocked it's not taken off market cause with all the serious issues it hurts the credibility of Adobe on a serious level. Edit registry files in Windows - it's amazing. We have two operating systems and Adobe never bother to actually test the software consistently on any of them cause there's always the customers job til report all the issues, if Adobe had actually used the product themselves they would have discovered errors themselves as well instead of laying this responsibility on their users. Jisses Adobe. Editing the registry files in Windows to get XD going - c'mon really??!!

Do you expect any user to do edit this code and engineer themselves to a possible solution?!

Error: Exception code: 0xc000027b

Fault offset: 0x00000000000bd598

Faulting process id: 0x251c

Faulting application start time: 0x01d4af56ad394b61

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\Windows\SYSTEM32\twinapi.appcore.dll

Report Id: ba9d5bef-e4cf-4750-8246-2c367f5c5ea9

Faulting package full name: Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte

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Adobe Employee ,
Apr 01, 2019

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Hi Perrybrus,

Sorry that you encountered this error. For this specific issue, we just have to check the faulty module path, and if its twinapi.appcore.dll then, we have to try the steps mentioned here: Adobe XD shows white screen after launch and crashes on Windows. Attached is the screenshot from this article.

I understand this could be frustrating for you to troubleshooting these error while working. However, I would really appreciate your patience with it.

Hope this helps, please let us know the OS build which you are using in case you are unable to fix this error by these steps.

Thanks.

Atul_Saini

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Adobe Employee ,
Sep 12, 2019

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New Here ,
Mar 13, 2019

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Have just downloaded the app from the site. App version 4.8.1.435. Windows 10 version 1809 (build 17763.194), English.

When I try to open an .xd file or simply load the app, it opens a blanc screen and then shuts down.

In the Event Viewer there is the following error:

Faulting application name: XD CC.exe, version: 17.0.12.11, time stamp: 0x5c7947ad

Faulting module name: twinapi.appcore.dll, version: 10.0.17763.168, time stamp: 0xadd3968e

Exception code: 0xc000027b

Fault offset: 0x00000000000bd598

Faulting process id: 0x31f8

Faulting application start time: 0x01d4d9a3e34b9320

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_17.0.12.11_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\windows\SYSTEM32\twinapi.appcore.dll

Report Id: 63d6bf95-9821-4f86-b5d6-cb91f52212dc

Faulting package full name: Adobe.CC.XD_17.0.12.11_x64__adky2gkssdxte

Faulting package-relative application ID: App

[Moved out of the generic Creative Cloud forum and into an XD support forum - moderator]

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Adobe Employee ,
Mar 13, 2019

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Hi Galinam,

Sorry that you are unable to use Adobe XD as it crashes with a white screen. I would request you to try the steps mentioned here: -Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.

Thanks,

Atul_Saini

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New Here ,
Mar 31, 2019

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Hi Atul - thank you for the suggestion! I have tried that and it is still crashing...  see my error below, pretty much the same

anything else I can try? I'm installing this on newly provisioned laptop with everything freshly installed, so can't say it's a beat up system too..

Faulting application name: XD CC.exe, version: 17.0.12.11, time stamp: 0x5c7947ad

Faulting module name: twinapi.appcore.dll, version: 10.0.17763.292, time stamp: 0x270a22eb

Exception code: 0xc000027b

Fault offset: 0x00000000000bd588

Faulting process id: 0x720

Faulting application start time: 0x01d4e83b27a5fb7c

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_17.0.12.11_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\WINDOWS\SYSTEM32\twinapi.appcore.dll

Report Id: 7ddc4166-5cfb-4b85-b82b-036f3f4b36cd

Faulting package full name: Adobe.CC.XD_17.0.12.11_x64__adky2gkssdxte

Faulting package-relative application ID: App

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Adobe Employee ,
Apr 01, 2019

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Hi Alexeia,

Sorry that you are still facing this issue, could you please confirm if you have tried the solutions mentioned here: -Adobe XD shows white screen after launch and crashes on Windows step by steps?

If yes, could you please share the OS build as well. I would also require the following logs from your machine.

  • AdobeXD.log: %localappdata%\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\
  • ACPLocalLogs:%localappdata%\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\ACPLocalLogs

Note: For the logs above paste" %localappdata%\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\ " in the address bar of windows explorer, you would get to the Local State folder where you can find the above logs.

I would also request you to enable and collect the crash dumps as per the instructions mentioned here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html Use "Full dump" for the DumpType. Then launch XD again if it crashes, go to the CrashDumps folder (see full path above) and locates the file with the correct timestamp.

You may upload these logs to CC or Dropbox as a zip file and share the link with me in a private message. Please let me know in case you face trouble grabbing any of the logs.

Thanks,

Atul_Saini

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New Here ,
Apr 04, 2019

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Thank you Atul! OK this was in my list to do, but thankfully the update just arrived and after updating now XD finally runs OK! phew saved both of us some time

it is now version 18.0.12.9 for reference

cheers

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Adobe Employee ,
Apr 04, 2019

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That's Awesome, I would still request you to enable the crash dump on your machine so that we can track the next possible crash.

Cheers.

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New Here ,
Jun 18, 2019

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Hello,

I am now getting the same problem after the most recent update.

Faulting application name: XD.exe, version: 20.0.12.10, time stamp: 0x5cfebe03

Faulting module name: twinapi.appcore.dll, version: 10.0.18362.1, time stamp: 0x42f071ca

Exception code: 0xc000027b

Fault offset: 0x00000000000d5cc8

Faulting process id: 0x1f10

Faulting application start time: 0x01d525e93b0d1f37

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_20.0.12.10_x64__adky2gkssdxte\XD.exe

Faulting module path: C:\Windows\System32\twinapi.appcore.dll

Report Id: e3263c87-bddb-484e-af09-09652820dcf4

Faulting package full name: Adobe.CC.XD_20.0.12.10_x64__adky2gkssdxte

Faulting package-relative application ID: App

Any idea how to revert back to the previous version?

Also just a note, I am running Virtualbox with the latest updates, the display driver is Direct3D DDI: 12, I thought Adobe XD required 11 or higher,


Please advise if there is a workaround or if it's possible to revert to the previous version.

Thank you!

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New Here ,
Jun 18, 2019

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Surprisingly logging out and logging back in worked. I might have even restarted the virtual machine. But all is working fine now.

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New Here ,
May 20, 2020

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  • Hi, every body, I am facing white screen in Adobe Xd, it closes after 20-30 seconds when opened. It is really frustrating experience. I have tried all 4 methods listed on Adobe forum but in vain, I am running recent version of Windows 10 and Xd. Below are error details for Windows Event Viewr Interface, any help would be appreciated, thank you alot in advance.
  •  
  •  
  •  
  • Faulting application name: XD.exe, version: 28.9.12.2, time stamp: 0x5eb4e224
    Faulting module name: twinapi.appcore.dll, version: 10.0.18362.1, time stamp: 0x42f071ca
    Exception code: 0xc000027b
    Fault offset: 0x00000000000d5cc8
    Faulting process id: 0x136c
    Faulting application start time: 0x01d62ec3369045b3
    Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_28.9.12.2_x64__adky2gkssdxte\XD.exe
    Faulting module path: C:\Windows\System32\twinapi.appcore.dll
    Report Id: 1567eba7-acfc-45e8-a2f5-251bb442c9a3
    Faulting package full name: Adobe.CC.XD_28.9.12.2_x64__adky2gkssdxte
    Faulting package-relative application ID: App

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Adobe Employee ,
May 20, 2020

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Hi there, 

 

Sorry to hear you are having trouble with XD crashing and thanks for sharing the information. If you've tried the suggestion mentioned in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w... and if none of the solution helped, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the real time assistance.

 

Hope it helps.

 

Thanks,

Harshika

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New Here ,
Jun 24, 2020

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Hello sir,
I woke up 2 days ago and found that my adobe xd crash.
Adobe has detected that the application Adobe xd has quit unexpectedly to last run.
kindly assist to fix this issue.
Thanks
Dein.Adobe XD issues.png

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Adobe Employee ,
Jun 25, 2020

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Hi Dein, 

 

We are sorry to hear you are experiencing crash issues with XD. If you've already tried the solution suggested in this post. We would suggest getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediate assistance.

 

Thanks,

Harshika

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