TROUBLESHOOTING: Adobe XD crashes (White screen) on launch on Windows 10

Adobe Employee ,
Sep 11, 2019 Sep 11, 2019

Copy link to clipboard

Copied

Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud.​ In case that doesn't work, please try solutions in Part One (below)

 

Part One:

 

Part two:

If the faulting module path in Event Viewer points to UI.XAML.DLL filethe team is investigating this issue and we are hoping for the fix to be addressed in an update soon. If you have another computer handy, especially a Mac, you could try installing XD on it until then.

 

Just in case you aren’t comfortable performing these procedure on your own, you can contact Adobe Tech Support using this link https://adobe.ly/2WYE62m Use the chat button on the page to get started.

TOPICS
Performance, Product issue

Views

35.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Jan 24, 2020 Jan 24, 2020
I've been told that this is an ongoing issue which has been addressed and that is known with Adobe XD on MS Windows 10. Even though most of the troubleshooting tips are inclined to instruct the users to perform an update of XD to its latest version and/or a simple restart of their system to fix it, I am more inclined to suuport the other users who have exhausted all other tips available in the forums. If we look the Adobe XD Release Notes, system requirements https://helpx.adobe.com/xd/system-requirements.html...

Likes

Translate

Translate
replies 422 Replies 422
Participant ,
Dec 15, 2020 Dec 15, 2020

Copy link to clipboard

Copied

"the team is investigating this issue and we are hoping for the fix to be addressed in an update soon. If you have another computer handy, especially a Mac, you could try installing XD on it until then." HAHAHHAH WHAT A FUUKCING JOKE - yes if you have 3 grand to spare, maybe buy a mac you poor plebs, then you can do "real design" work!!! LMAO How utterly insulting, I use a mac at work and I use a more powerful PC at home, becuase i refuse to pay for a fashion label on my computing devices - no other software i have ever used on winodws is as buggy, pathetic and crashy as XD is- almsotr 12 Motnhs fuucking later & with almost daily fuucking updates and you miserable hacks still cant get this program to wrok on windows?! F U, im switching to figma as soon as i can.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 17, 2020 Dec 17, 2020

Copy link to clipboard

Copied

Hi,

 

XD is not opening up after I udated it. It just shows the launch screen.

Please look into.

 

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 17, 2020 Dec 17, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. Please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 08, 2021 Jan 08, 2021

Copy link to clipboard

Copied

Hi,

 

I've tried all of these solutions, yet none seem to work. Adobe XD keeps crashing on my computer whenever I launch it, showing only a white screen for 1-10 seconds depending on the version. I've tried installing earlier versions, of which version 20 works. Any newer version than that just doens't even launch. 

 

For school I need to use component states, v.20.1.12 of Adobe XD (which actually works on my computer) doesn't have that. This means I really need to get any version above v.24.0.22 to work. Again, I've tried all of the solutions mentioned above. I've even let someone, who's handier with computers than me, try these solutions, but still nothing works. I'm also not sure if it doesn't launch because of a certain Windows update or my AMD Ryzen 7 processor, since Adobe XD actually worked some time ago. This just keeps becoming more and more frustrating since my deadline is within 10 days and I still need to get a lot of work done.

 

Lastly, I don't understand why this problem is marked as "SOLVED", since several people seem to be still having this issue.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 08, 2021 Jan 08, 2021

Copy link to clipboard

Copied

I've also tried these solutions:

Adobe XD launches into a white screen on Windows

 

So please, don't send me to that page.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 02, 2021 Mar 02, 2021

Copy link to clipboard

Copied

Hi guys,

 

I'm actually experiencing the same problem in Adobe XD and Windows 10 since W10 20H1. Adoxe XD is crashing on startup. However it's happening only on my desktop ! My laptop that has the same update is working like a charm. So I've managed to find a patch when you're experiencing the crash. 

 

Disconnect your windows session > then log again 

 

Another thing, if you click on your winodws search bar does it keep turning ? Like I'm searching but nothing comes up ?

I think the problem doesn't come from Adobe but from Windows account. 

 

Let me know if it works for you too!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 28, 2021 Jan 28, 2021

Copy link to clipboard

Copied

this adobe XD is a real disgrace, it doesn't work, it crashes all the time, it sucks, in Windowns it doesn't work properly, Figma even works on a calculator, Adobe is rubbish.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 09, 2021 Feb 09, 2021

Copy link to clipboard

Copied

Agreed. This has been a mess on windows for over a year now, and still it can't open files reliably. A total disgrace.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 08, 2021 Apr 08, 2021

Copy link to clipboard

Copied

How is this issue not solved yet? 

Been around this the entire day, trying to get Adobe XD to work and I just can't. 

How is it possible that an issue is open, or without a fully working solution for way more than a year?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 25, 2021 Apr 25, 2021

Copy link to clipboard

Copied

hello everyone, I have a problem with adobe xd, It doesn't work, I'm trying to open it about 4 or 5 hours ago, It starts with the white screen and stays for about 30 seconds and then it closes automatically, I uninstalled it from the creative cloud and install it again and it shows the same problem 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 25, 2021 Apr 25, 2021

Copy link to clipboard

Copied

@Preran could you please help me?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 10, 2021 May 10, 2021

Copy link to clipboard

Copied

Hi there,

 

We apologize for the delay in response. We would like to know if you are still experiencing the issue. If yes, please share the XD and the OS version of your machine. 

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 10, 2021 May 10, 2021

Copy link to clipboard

Copied

Hi there,

 

We apologize for the delay in response. We would like to know if you are still experiencing the issue. If yes, please share the XD and the OS version of your machine. 

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 15, 2018 Jun 15, 2018

Copy link to clipboard

Copied

I am also on 1803, the recent XD update completely won't allow me to launch XD. I can't work like this. It just prompts a white window and crashes immediately.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 18, 2018 Jun 18, 2018

Copy link to clipboard

Copied

Branched to a new discussion.

Hi Alexander,

As you have mentioned that you are unable to launch Adobe XD on Windows 10, v1803, it just gives you a white window before crashing.

I would request you to share the following details,

  1. Version of Adobe XD
  2. Video or GIF capturing the issue (optional)

In addition to this, please send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Awaiting your response.

Thanks,

Atul_Saini

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 19, 2018 Jun 19, 2018

Copy link to clipboard

Copied

Hi Atul,

I have this issue fixed, which the problem doesn't stem from Adobe's side. But hopefully that the Adobe team would escalate this to the Microsoft Windows team to have them addressed the issue as well. Else, they may just sit on this problem like it didn't exist and that would create headaches for you guys at Adobe XD.

But to answer your questions:

  1. Running the latest Adobe XD, version 9.0.12.19
  2. Windows 10 (1803)
  3. I do not have the recording of the issue unfortunately

Here's what happened for most of the people who had this issue:

  • The user needs to be on Windows 10, version 1803 and
  • already has the most recent KB4283835 installed (this update is the cause)
  • All Windows Apps would no longer function, launching it would only see a brief window and it crashes
  • This applies to Adobe XD as it is a Windows App, instead of the usual x64 desktop app
  • The KB4283835 update would cause your Windows login credentials and app manifests to be corrupted, rendering all Windows Apps inaccessible.

Through Microsoft Technical Support, the technician spent almost 6 hours troubleshooting and finding a workaround for me instead of a total system wipe and reformat. He was able to fix the problem, albeit it may not be the best solution.

What he did that fixed my problem:

  1. Uninstalled the KB4283835 update
  2. Purged and reset all Windows App cache
  3. Started a new Windows account
  4. Sign in to the account and let it setup
  5. Restarted the machine
  6. Sign into new account, test whether the apps are working, yes they work
  7. Transferred all my personal files and settings from old Windows account to the new account

The above is roughly what he discovered can be done after many hours of troubleshooting. It isn't the best way, as this issue shouldn't have happened. The KB4283835 update was bad. Rollbacks or system restore won't do anything, as the update had some kernel changes also as I was told. But this solution had me avoiding a total reformat of my machine and re-setup everything. I just needed to relogin to a few items when he was done. My Adobe XD is now working, I stopped the KB4283835 update from installing for now.

To Atul, please raise this issue to the Windows team.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 19, 2018 Jun 19, 2018

Copy link to clipboard

Copied

Hi Alexander,

Thank you so much for the detailed description and your efforts. I would certainly share your feedback and description with the team. It is going to be a great help for future visitors as well.

Thank you once again.

Atul_Saini

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 16, 2019 Jan 16, 2019

Copy link to clipboard

Copied

I have the same problem. I am a UX/UI professional. This is not Microsoft's problem, Adobe needs to adjust to the OS. The OS doesn't adjust to the software. I personally find that backwards. Adobe needs to communicate with MS to fix this issue, and until it's fixed should give some money back to everyone that is not receiving full service as advertised.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 19, 2019 Jan 19, 2019

Copy link to clipboard

Copied

I'm in windows version 1809
Adobe XD Version 14

Adobe XD has been working fine up until yesterday. It just started crashing on startup, white window and immediate crash. Spent all day trying different things from different blogs even this one and to no avail. This is very frustrating it's never done this before.

I don't know what the cause is but my whole agency has slowly been moving from Photoshop to Adobe XD for creating things for our clients, and its very worrisome if its gonna happen to every one of our computers and I don't see Adobe doing anything about it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 21, 2019 Jan 21, 2019

Copy link to clipboard

Copied

Hi Emanuelm & DBurnett, sorry that you are unable to use Adobe XD, could you please try the steps mentioned here: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.

Thanks,

Atul_Saini

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 21, 2019 Jan 21, 2019

Copy link to clipboard

Copied

Hi Atul

Thank you for taking your time to answer. Unfortunately I have already tried that twice (just to make sure i got the steps right) and there were no results. I could update the discussion with screenshots of the steps (maybe I missed something?) later in the day when I get back home.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 22, 2019 Jan 22, 2019

Copy link to clipboard

Copied

Hi Emanuelm, it appears that you have tried all the basic troubleshooting steps, I would request you to get in touch with our support team for 1:1 assistance on this case. Please use this link to contact our support team: - Contact Customer Care.

Please let us know in case you need any other help.

Thanks,

Atul_Saini

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 12, 2019 Sep 12, 2019

Copy link to clipboard

Copied

If you continue facing this issue with XD, please join our discussion here https://community.adobe.com/t5/Adobe-XD/TROUBLESHOOTING-Adobe-XD-crashes-on-launch-on-Windows-10/td-...

 

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 30, 2018 May 30, 2018

Copy link to clipboard

Copied

Hi,

I just updated the Adobe XD and it keeps crashing (suddenly closed). It really slows me down to finish my work.

I found this in my Event Viewer:

Faulting application name: XD CC.exe, version: 8.0.22.11, time stamp: 0x5aebc274

Faulting module name: ntdll.dll, version: 10.0.16299.402, time stamp: 0xd826f10d

Exception code: 0xc0000008

Fault offset: 0x00000000000a406a

Faulting process id: 0x2e7c

Faulting application start time: 0x01d3f7f03410c700

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 66b190a7-720e-4ba5-b96b-9ea93a4138ed

Faulting package full name: Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte

Faulting package-relative application ID: App

I am using Windows 10 version 1709 (OS build 16299.431) with Intel GPU with driver version 20.19.15.4624 (with date: 8th March, 2017) with DDI version 12.

Is there any fix or workaround?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 30, 2018 May 30, 2018

Copy link to clipboard

Copied

Apologize for your experience. Can you check if all your graphic drivers have been updated by visiting the manufacturer's site?

If everything looks fine, send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines