Trying to comment design prototype link: "We are unable to post your comment, please try again."

[christians54762761]

Hello,

I am trying to post a comment in the share link prototype that I have created but I can not. I have already allowed comments to appear on the link, however when I type and press enter I get the error "We are unable to post your comment, please try again."

Could anyone help with this? thanks in advance

[Preran · Accepted solution]

For all of you that are still facing this issue, can you run the log collector tool, shttps://helpx.adobe.com/ro/creative-cloud/kb/cc-log-collector.html,  upload the log files to a shared location, and share the URL with me over a private message?  This will help us investigate. If you are in a rush, I suggest getting in touch with our tech support team using this link https://helpx.adobe.com/contact.html Use the chat button to get started.

[Lucy5D1E]

Hello I am not able to pin comments on my prototypes, im getting the error:

We are unable to post your comment, please try again.

[stizzy12]

same here

[mitsukif]

Hi team, this problem hasn't been solved yet!

Suddenly started the same issue here since this morning.

p.s.
It's now properly working somehow after experience the issue for 30mins.
It seems the system had been unstable.

[HARSHIKA_VERMA]

Hi there,

Sorry you ran into trouble while making comments in the XD link. Would you mind confirming if you are still facing the issue?

I will try my best to help.

Thanks,

Harshika

[mitsukif]

It had happened only for around 30 mins. Now it's solved. What was that?