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Trying to comment design prototype link: "We are unable to post your comment, please try again."

New Here ,
Apr 10, 2018

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Hello,

I am trying to post a comment in the share link prototype that I have created but I can not. I have already allowed comments to appear on the link, however when I type and press enter I get the error "We are unable to post your comment, please try again."

Could anyone help with this? thanks in advance

For all of you that are still facing this issue, can you run the log collector tool, shttps://helpx.adobe.com/ro/creative-cloud/kb/cc-log-collector.html,  upload the log files to a shared location, and share the URL with me over a private message?  This will help us investigate. If you are in a rush, I suggest getting in touch with our tech support team using this link https://helpx.adobe.com/contact.html Use the chat button to get started.

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Trying to comment design prototype link: "We are unable to post your comment, please try again."

New Here ,
Apr 10, 2018

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Hello,

I am trying to post a comment in the share link prototype that I have created but I can not. I have already allowed comments to appear on the link, however when I type and press enter I get the error "We are unable to post your comment, please try again."

Could anyone help with this? thanks in advance

For all of you that are still facing this issue, can you run the log collector tool, shttps://helpx.adobe.com/ro/creative-cloud/kb/cc-log-collector.html,  upload the log files to a shared location, and share the URL with me over a private message?  This will help us investigate. If you are in a rush, I suggest getting in touch with our tech support team using this link https://helpx.adobe.com/contact.html Use the chat button to get started.

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Apr 10, 2018 0
Apr 12, 2018

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Hey there,

Try restarting your system and XD and see if that works out?

Were you able to do this before and it started suddenly?

Regards,

Ankush

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Apr 12, 2018 0
Community Beginner ,
Apr 12, 2018

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I restarted, and also sent a link to a co-worker and had them sign in as a guest and still wouldn't let them post a comment...

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Apr 12, 2018 0
Apr 12, 2018

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Would you mind sharing the link with me for testing?

If you are concerned about the confidentiality then share the same with me in a private message.

For doing a private message hover the mouse on my picture and click "message"

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Apr 12, 2018 0
Community Beginner ,
Apr 12, 2018

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Just sent...

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Apr 12, 2018 0
New Here ,
Apr 12, 2018

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will wait for a solution, I have exactly the same problem

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Apr 12, 2018 0
Apr 12, 2018

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Hey Nikita,

Please share your prototype link also, I am in a discussion with our product team regarding the issue.

Regards,

Ankush

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Apr 12, 2018 0
Apr 12, 2018

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Hi all, along with the prototype link can you all also share your complete XD project with us.

You may upload your project to Creative Cloud and share the URL with me in a private message.

Regards,

Ankush

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Apr 12, 2018 0
New Here ,
Apr 12, 2018

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I created a new project, immediately published via the XD app and tried to leave a comment and got the error.

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Apr 12, 2018 0
Apr 12, 2018

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Hey everyone,

We are investigating on this issue, since it looks like to be affecting to multiple users can please hep with some info?

We need your complete system info, like exact version of your Operating System, any antivirus of firewall you are on?

If I share your prototype from my end, then there isn't an issue with commenting.

You may also try republishing your prototype and before that please try to switch off any firewall or anti virus if activated.

If possible also try to connect to a different network.

Will get back to you with my findings.

Regards,

Ankush

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Apr 12, 2018 0
New Here ,
Apr 12, 2018

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Hi,

- macOS High Sierra (version 10.13.4)

- no firewall and antivirus

- republished, tried on different computers, both Chrome and Safari

- Here is a link to a test prototype that has the same problem:

https://xd.adobe.com/view/06df8bf3-76f7-465f-5c5f-7587c5bc792a-70ee/

Many thanks

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Apr 12, 2018 0
New Here ,
Apr 12, 2018

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I've opened the above prototype on my desktop behind a firewall and antivirus at work and can't post a comment, in Chrome or in Edge. If I open on my phone that is only using cellular data (not wifi), I still get the error. I tried my own prototype at home, without a windows firewall or anti-virus, I still get the error.

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Apr 12, 2018 0
New Here ,
Apr 12, 2018

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I'm getting a 403 status on annots/ request in console. I'm currently in the trial period of XD if that matters.

bundle.js:98 POST https://comments.acrobat.com/assets/<possible private string>/annots/ 403 (FORBIDDEN)

(anonymous) @ bundle.js:98

bundle.js:98 Uncaught (in promise) Error: FORBIDDEN

    at c (bundle.js:98)

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Apr 12, 2018 0
Adobe Employee ,
Apr 13, 2018

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That shouldn't be a problem. I will bring this to the notice of the team as well to see if they have anything to suggest.

Thanks,

Preran

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Apr 13, 2018 0
Adobe Employee ,
Apr 16, 2018

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Hi All,

XD team has deployed a fix for the issue. You should be able to post comments now.

Try republishing the prototype if you are still facing the issue.Please PM me with the following details if you are still facing this issue.

  • URL of your Prototype link
  • Your Adobe ID

Regards,

Vivek

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Apr 16, 2018 0
Community Beginner ,
Apr 16, 2018

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It works now, thank you.

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Apr 16, 2018 1
New Here ,
Apr 18, 2018

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Thank you

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Apr 18, 2018 0
New Here ,
Apr 22, 2018

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Hi there, Ive installed updates to XD today, but I and others that I send the published link to, can see the prototype but cant see any comment icon or anywhere to launch comments:

"When reviewers open the shared link to the prototype in a browser, they will see a commenting icon on the upper right corner."

I have enabled comments on the protoype and full screen and hotspot links. Im on a PC. I want to send this to a client so they can comment. I also want to comment on the prototype myself before I send it to them to talk them through it - as a kind of commentary

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Apr 22, 2018 0
Adobe Employee ,
Apr 23, 2018

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If you're in full screen, you won't see the comments panel in your web prototype. You can press escape to exit the full screen mode or publish without full screen mode by default in order to see the commenting panel.

-Elaine

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Apr 23, 2018 0
New Here ,
Apr 23, 2018

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Thankyou for that. I worked it out yesterday and forgot to email you back. Can this be put onto the Adobe website somewhere? As it would be helpful to know up front in the instructions area.

cheers

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Apr 23, 2018 1
New Here ,
Sep 04, 2018

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Brauchen Sie ein schnelles lang- oder kurzfristiges Darlehen mit einem relativ niedrigen Zinssatz von nur 3%? Wir bieten Firmenkredite, persönliche Darlehen, Darlehen, Autokredite, Studentenkredite, Schuldenkonsolidierung Darlehen e.t.c. Egal, Ihre Kredit-Score. Wir garantieren unseren zahlreichen Kunden in der ganzen Welt Finanzdienstleistungen. Mit unseren flexiblen Kreditpaketen können Kredite in kürzester Zeit bearbeitet und an den Kreditnehmer übergeben werden. Bitte kontaktieren Sie unseren Spezialisten für Beratung und Finanzplanung. Wenn Sie eine schnelle Gutschrift benötigen, kontaktieren Sie uns bitte per E-Mail:

REMOVED

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

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Sep 04, 2018 0
New Here ,
Apr 12, 2018

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Hi all,

I have the same problem.

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Apr 12, 2018 0
New Here ,
Nov 03, 2018

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Actually, I also have the same problem and still waiting for the solution if anyone knows the solution please give me the solution. If anyone has a problem with ms-office and have any query related to this then you can easily take help from

error 1935 office official website.

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Nov 03, 2018 0
New Here ,
Dec 01, 2019

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Even I am also on the same page. I am also facing another issue of regrading connectivity. I am unable to connect my Epson WF 3640 ADF  with my MacBook Air. I have checked and configured the settings as required, but not happening Epson WF 3640 ADF Not Working. Please suggest if anything I am missing out?

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Dec 01, 2019 0
Adobe Employee ,
Dec 03, 2019

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For all of you that are still facing this issue, can you run the log collector tool, shttps://helpx.adobe.com/ro/creative-cloud/kb/cc-log-collector.html,  upload the log files to a shared location, and share the URL with me over a private message?  This will help us investigate. If you are in a rush, I suggest getting in touch with our tech support team using this link https://helpx.adobe.com/contact.html Use the chat button to get started.

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Dec 03, 2019 0
Explorer ,
Apr 02, 2020

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Hi team, this problem hasn't been solved yet!

Suddenly started the same issue here since this morning.

p.s.
It's now properly working somehow after experience the issue for 30mins.
It seems the system had been unstable.

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Apr 02, 2020 0
Adobe Employee ,
Apr 03, 2020

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Hi there,

 

Sorry you ran into trouble while making comments in the XD link. Would you mind confirming if you are still facing the issue?

 

I will try my best to help.

 

Thanks,

Harshika

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Apr 03, 2020 0
mitsukif LATEST
Explorer ,
Apr 03, 2020

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It had happened only for around 30 mins. Now it's solved. What was that?

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Apr 03, 2020 0