Type Tool Freezes

New Here ,
Nov 11, 2020 Nov 11, 2020

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While working, often when I double click on a text to edit, nothing happens. The blue highlight doesn't appear, after that I cannot type anything, the type tool also stops working. While other shape tools and all remain operational. After saving the file or rebooting Adobe Xd everything goes back to normal. I have been facing this problem very often, as in every hour the type tool freezes for about 3-5 minutes. It really disturbs my workflow. 

Kindly Help.

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Adobe Employee ,
Dec 01, 2020 Dec 01, 2020

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Hi there,

 

We're so sorry for the delay in response. Could you please confirm if it is happening on the latest version of XD which is 35.1.? If yes, please share a few more details like:

 

  1. Is this happening on a specific file or multiple files?
  2. Is this happening while using specific fonts?
  3. If it happens again, please make a note of the timestamp(Local Time) and share your system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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