UI icons disappear after sharing prototype

[damienc93406783]

Prototype publishes as expected so no problems with this but a lot of the UI icons for XD are replaced with a file not found square once the prototype has finished publishing. Closing and reopening fixes this but shouldn't have to do it in the first place.

[Preran]

That definitely doesn't sound ideal to me. If you are an individual subscription, please share your Adobe ID, location, and phone number with me over a private message. We will get in touch with you for further investigation.

Thanks,

Preran

[tiffany gilliam]

We are having the same issues in January 2020. Can we follow this same protocall to find a solution?

"share your Adobe ID, location, and phone number with me over a private message. We will get in touch with you for further investigation."

[Preran]

Feel free to share your info with me if you are an individual subscriber. For team and enterprise licenses, you will have to contact Adobe Support through your administrator.

I would also like you to share screenshots of what's happening here for my better understanding. Can you do that for me?

Thanks,

Preran

[tiffany gilliam]

Thank you for getting back to me. I am an individual subscriber that works for a corporate business. Here are some creen shots of the issue. Everything looks normal in Xd, but when the prototype is shared with the link, the icons are incorrect.

IncorrectCorrectErrorCOrrect