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Unable to access a cloud document as the account has been switched

New Here ,
May 03, 2020

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Hi all,

 

I recently switched accounts and have just gone to look for an old file and have realised I must have saved it to the cloud option instead of to my computer. Does anyone have any idea how to get it back? The old account is cancelled.

 

Thanks heaps

 

{Renamed By MOD}

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Unable to access a cloud document as the account has been switched

New Here ,
May 03, 2020

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Hi all,

 

I recently switched accounts and have just gone to look for an old file and have realised I must have saved it to the cloud option instead of to my computer. Does anyone have any idea how to get it back? The old account is cancelled.

 

Thanks heaps

 

{Renamed By MOD}

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How to

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Adobe Employee ,
May 04, 2020

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Hi there,

 

Thanks for reaching out. Could you please confirm if you requested to completely delete the old Adobe ID or you can still access it? If you can still access it, I'd request you to sign in on https://assets.adobe.com/ and look for the document there. If you are not sure about the password, you can try resetting the password.

 

Regards

Rishabh

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Adobe Employee ,
Jun 01, 2020

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Hi there,

 

I would like to follow up here if the issue has been resolved or not. Please let us know if you still need assistance. We would be happy to help.

 

Thanks,

Harshika

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