Unable to access cloud documents after updating to XD 34.3.12.1

Community Beginner ,
Nov 10, 2020 Nov 10, 2020

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After updating to the latest version of XD (34.3.12.1), my colleagues and I are unable to access our cloud documents. We're all on mac OS 10.15.5.

 

Screen Shot 2020-11-10 at 10.04.48 AM.pngScreen Shot 2020-11-10 at 10.05.17 AM.png

Screen Shot 2020-11-10 at 10.03.01 AM.png

 

 

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Open and save docs

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Adobe Employee ,
Nov 10, 2020 Nov 10, 2020

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Hi there,

 

Sorry to hear about the trouble. There is a known outage because of which the Cloud services are affected. Our team is already working on the fix. For updates on this outage, please stay tuned here: https://status.adobe.com/products/5733/?id=20201110019

 

Regards

Rishabh

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Explorer ,
Nov 10, 2020 Nov 10, 2020

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Every New link I try access shows this?Screenshot 2020-11-10 at 16.15.10.png

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Adobe Employee ,
Nov 30, 2020 Nov 30, 2020

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Hi there,

 

I am so sorry for the delay in response. Please update XD to the latest version of XD which is 35.1 and let us know if you still need any further assistance?

 

Regards

Rishabh

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