Unable to access the cloud file

New Here ,
Nov 29, 2020 Nov 29, 2020

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My Adobe Xd file is showing "Sorry can't open this file" Error. Its important for me and the file is only on cloud. What should I do?

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Adobe Employee , Dec 01, 2020 Dec 01, 2020
Hi there,   Sorry for the delay in response. Would you mind checking if you're able to open the file from here: https://assets.adobe.com/cloud-documents? Is this is the only file you're having trouble to open?   We will try our best to help.   Thanks, Harshika

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Adobe Employee ,
Dec 01, 2020 Dec 01, 2020

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Hi there,

 

Sorry for the delay in response. Would you mind checking if you're able to open the file from here: https://assets.adobe.com/cloud-documents? Is this is the only file you're having trouble to open?

 

We will try our best to help.

 

Thanks,

Harshika

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