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Unable to configure projects and issue types in Jira Adobe XD

New Here ,
Sep 24, 2020

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We have installed plugin "Adobe XD" in Jira Production and tried to configure projects but configure screen in disabled state. But its working fine in test-environment
 
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Unable to configure projects and issue types in Jira Adobe XD

New Here ,
Sep 24, 2020

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We have installed plugin "Adobe XD" in Jira Production and tried to configure projects but configure screen in disabled state. But its working fine in test-environment
 
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Plug-ins

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1.4K

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Sep 24, 2020 0
Adobe Employee ,
Sep 24, 2020

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Hi there,

 

Thank you for reaching out. Would you mind telling us if you are working in an enterprise/ closed network? Could you please share your Adobe ID with me over a private message so that we can investigate on it at our end?

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

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Sep 24, 2020 0
New Here ,
Sep 25, 2020

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Hi Harshika.

 

Thank you for your response!

We are working with AdobeXD addon on Atlassian Jira Server. How can I share Adobe ID and didn't find any where in AdobeXD plugin but I can see app key as "adobe-xd-jira". Please find the Aattachment of  disabled configure screenAdobeXD_Configure.JPG

 

Regards,

Venkat

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Sep 25, 2020 0
Adobe Employee ,
Oct 12, 2020

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Hi Venkat,

 

Sorry for the delay in response. I have already escalated the issue with our plugin team and they are looking into the issue. I will update you as soon as I hear back from them.

 

Thanks,

Harshika

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Oct 12, 2020 0