Unable to configure projects and issue types in Jira Adobe XD

[#1]

We have installed plugin "Adobe XD" in Jira Production and tried to configure projects but configure screen in disabled state. But its working fine in test-environment

[#2]

We have installed plugin "Adobe XD" in Jira Production and tried to configure projects but configure screen in disabled state. But its working fine in test-environment

[#3]

Hi there,

Thank you for reaching out. Would you mind telling us if you are working in an enterprise/ closed network? Could you please share your Adobe ID with me over a private message so that we can investigate on it at our end?

Note: Please add the url of the post over a PM for reference.

Thanks,

Harshika

[#4]

Hi Harshika.

Thank you for your response!

We are working with AdobeXD addon on Atlassian Jira Server. How can I share Adobe ID and didn't find any where in AdobeXD plugin but I can see app key as "adobe-xd-jira". Please find the Aattachment of  disabled configure screen

Regards,

Venkat

[#5]

Hi Venkat,

Sorry for the delay in response. I have already escalated the issue with our plugin team and they are looking into the issue. I will update you as soon as I hear back from them.

Thanks,

Harshika