• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to determine XD subscription status Relevant

New Here ,
Jan 24, 2021 Jan 24, 2021

Copy link to clipboard

Copied

It says that the subscription status cannot be checked after the Creative Cloud update. For your information, I didn't upgrade to a paid account and used it as a free account.

 

It says that the subscription status cannot be checked even if you try the solution provided by Adobe. What should I do?

 

캡처.PNG

Views

360

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 24, 2021 Jan 24, 2021

Hi Aloe,

Thank you for reaching out and sorry to hear you're having trouble using Adobe XD.This is a known issue and we are working on the fix.As a workaround Could you please try clicking the 'Quit XD' button and see if the Welcome Screen launches sucessfully?Let me know if this solution works for you.

 

Thanks,

Raksha

Adobe XD Team

 

Votes

Translate

Translate
Adobe Employee ,
Jan 24, 2021 Jan 24, 2021

Copy link to clipboard

Copied

LATEST

Hi Aloe,

Thank you for reaching out and sorry to hear you're having trouble using Adobe XD.This is a known issue and we are working on the fix.As a workaround Could you please try clicking the 'Quit XD' button and see if the Welcome Screen launches sucessfully?Let me know if this solution works for you.

 

Thanks,

Raksha

Adobe XD Team

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines