unable to download and update xd in window 10

New Here ,
Jan 20, 2021 Jan 20, 2021

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i can not install and update xd in my laptop. I did download other software they work fine but xd got proble.

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Adobe Employee , Jan 21, 2021 Jan 21, 2021
Hi Prabha,   Sorry to hear you to hear you are unable to download XD. In addition to what Italo has asked, I would like to you check if your system meets the minimum requirements to install XD from here: https://helpx.adobe.com/hk_en/xd/user-guide.html/hk_en/xd/system-requirements.ug.html and we will take it from there.   Thanks, Harshika  

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Adobe Community Professional ,
Jan 21, 2021 Jan 21, 2021

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Hi, we're sorry you're having trouble with Adobe XD. Could you provide us with the features of your computer? Also, do you get any error messages?

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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Hi Prabha,

 

Sorry to hear you to hear you are unable to download XD. In addition to what Italo has asked, I would like to you check if your system meets the minimum requirements to install XD from here: https://helpx.adobe.com/hk_en/xd/user-guide.html/hk_en/xd/system-requirements.ug.html and we will take it from there.

 

Thanks,

Harshika

 

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