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Unable to download XD in free plan

New Here ,
Sep 28, 2019

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Hi! I have a Creative Cloud free plan that includes XD in my subscription. When I select XD, the popup to open Creative Cloud opens, I enter my email as listed in my profile/account, and then get an error stating that personal email accounts are not allowed.  What do I need to do to launch XD on my plan?

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Desktop, Download install and licensing, Product issue

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Unable to download XD in free plan

New Here ,
Sep 28, 2019

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Hi! I have a Creative Cloud free plan that includes XD in my subscription. When I select XD, the popup to open Creative Cloud opens, I enter my email as listed in my profile/account, and then get an error stating that personal email accounts are not allowed.  What do I need to do to launch XD on my plan?

Topics

Desktop, Download install and licensing, Product issue

Views

266

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 29, 2019

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Hi, try to contact Adobe support: https://helpx.adobe.com/it/contact.html

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Adobe Community Professional ,
Sep 29, 2019

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You can try to download XD from https://www.adobe.com/products/xd.html. As XD is free it must work if it not conflict with your free account.

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Adobe Employee ,
Sep 30, 2019

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Hi there,

 

Sorry to hear that you're facing trouble installing Adobe XD using free plan. Could you please confirm if you've tried to install Adobe XD directly from Creative Cloud desktop app?

 

Thanks,

Harshika

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