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Unable to edit/ paste/ delete text in XD text fields.

Community Beginner ,
Jun 09, 2020

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In Adobe XD text fields regulary stop working.

I can't edit / paste / delete text in those inputs fields anymore.

Only closing all Adobe XD windows and restarting the app will fix the problem.

This bug happens every day, multiple times

 

<The Title was renamed by moderator>

Thanks for confirming Alexander. We will need to check this on a remote session,  I'd request you to contact us directly using this link: http://adobe.ly/1PASjLX

 

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Unable to edit/ paste/ delete text in XD text fields.

Community Beginner ,
Jun 09, 2020

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In Adobe XD text fields regulary stop working.

I can't edit / paste / delete text in those inputs fields anymore.

Only closing all Adobe XD windows and restarting the app will fix the problem.

This bug happens every day, multiple times

 

<The Title was renamed by moderator>

Thanks for confirming Alexander. We will need to check this on a remote session,  I'd request you to contact us directly using this link: http://adobe.ly/1PASjLX

 

Topics

Product performance

Views

343

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Adobe Community Professional ,
Jun 09, 2020

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Hi, sorry you are having problems with Adobe XD. However, in order to help you, we need some useful information, such as:

  • the version of Adobe XD in us;
  • the characteristics of your computer and OS;
  • if this problem also occurs with other XD files

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Adobe Employee ,
Jun 09, 2020

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Hi Alexander,

 

Sorry to hear about the trouble. In addition to what Italosan asked, please share a few more details like:

 

  1. Do you use two monitors? If yes, I'd recommend disconnected the additional one and test this on the primary screen.
  2. If you have Windows OS, please ensure that the Graphics Card is up to date as per the manufacturer's website.

 

We're here to help, just need more information.

 

Regards

Rishabh

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Community Beginner ,
Jun 09, 2020

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I'm using Adobe XD 29.3.32 on  Windows 10 64bit
My graphics card is a GeForce RTX 2070.
I have 3 monitors connected.

The problem occurs with all kind of XD files and multiple times per day.

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Adobe Employee ,
Jun 11, 2020

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Thanks for sharing the details, Alexander. Will it be possible for you to test XD with just one monitor? If yes, please test and check how the application works then. Also please ensure that the Graphics card driver is up to date as per the manufacturer's website.

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Community Beginner ,
Jun 18, 2020

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I'm now using XD with a Surface Pro 4 without an external monitor and the issue is still appearing every day multiple times.

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Adobe Employee ,
Jun 22, 2020

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Thanks for confirming Alexander. We will need to check this on a remote session,  I'd request you to contact us directly using this link: http://adobe.ly/1PASjLX

 

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Adobe Community Professional ,
Jun 18, 2020

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I've been having this problem for months as well with a similar setup. Windows 10, two monitors.

There have been multiple threads about this I believe, but the issue remains. That whole UWP fiasco just keeps on giving 🙂

 

 

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Adobe Employee ,
Jun 24, 2020

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Am sorry to hear that. Can you contact us directly using the link Rishabh shared earlier? The team will need to investigate this issue to see what is going wrong.

 

Thanks

Preran

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New Here ,
Aug 27, 2020

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Reporting in with the same problem.

 

Setup:

Adobe XD v. 32.0.22

Windows 10 Pro v. 10.0.18363

Screen setup: laptop + external monitor.

Graphics card and drive: GeForce GTX 1050 Ti v. 441.45

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Adobe Employee ,
Aug 27, 2020

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Hi Rafaell,

 

We apologize for the frustrating experience and thanks for sharing the hardware details. Is it possible for you to share the video of the issue so that we can escalate it to the team? Is it happening with every text box radomly or have you noticed any specific action triggering this behaviour?

 

We will try our best to investigate on the issue.

 

Thanks,

Harshika

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