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Unable to import complete Illustrator file (2020) into Adobe XD.

New Here ,
Dec 15, 2019

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I was importing Ai file 2020 into Adobe Xd, but it was only imported one artboard from the file. When I imported Ai file 2019 or eariler version, I could open all of artboards the file has. Is this a bug?? Does anyone have same problem?? Please help me ;(

 

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Unable to import complete Illustrator file (2020) into Adobe XD.

New Here ,
Dec 15, 2019

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I was importing Ai file 2020 into Adobe Xd, but it was only imported one artboard from the file. When I imported Ai file 2019 or eariler version, I could open all of artboards the file has. Is this a bug?? Does anyone have same problem?? Please help me ;(

 

<The Title was renamed by moderator>

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How to, Import and export, Product issue

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Adobe Employee ,
Dec 16, 2019

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Hi there,

 

We are sorry to hear you are having trouble importing Illustrator file into XD. Would you mind confirming if you're following the same process mentioned in this article: https://helpx.adobe.com/in/xd/help/working-with-external-assets.html#illustrator? If that doesn't help, please share the OS, XD & Illustrator version of your machine. Is it happening with a specific file or all the files?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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Adobe Employee ,
Dec 16, 2019

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Hi,

 

Apologies for the inconvenience here. 

We would require some more information to check what exactly the issue.

- OS details.

- XD version. 

- Illustrator version. 

- Error message(if any)  

- Does this happen only with one file or all the files? 

It would be easier if you could provide a video of this issue and also share the illustrator file which you are trying to import. 

 

Hoping to hear from you. 

 

Regards, 

Rajesh KN

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