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Unable to install plugins Windows 10

Community Beginner ,
Aug 13, 2019

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I get the error below when trying to install plugins on my Windows 10 work machine. I am in a very secure/locked down environment at work and have tried getting the assistance of IT. We could not isolate the problem, I have read/write permissions on the various XD file locations that we found. Could I get some assistance on figuring out the root of this install error? Thanks!!

Computer specs:

OS Name Microsoft Windows 10 Enterprise

Version 10.0.15063 Build 15063

System Manufacturer HP

System Model HP ZBook 15 G3

System Type x64-based PC

System SKU 3CX20US#ABA

Processor Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz, 2712 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date HP N81 Ver. 01.17, 9/27/2017

SMBIOS Version 2.7

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Unable to install plugins Windows 10

Community Beginner ,
Aug 13, 2019

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I get the error below when trying to install plugins on my Windows 10 work machine. I am in a very secure/locked down environment at work and have tried getting the assistance of IT. We could not isolate the problem, I have read/write permissions on the various XD file locations that we found. Could I get some assistance on figuring out the root of this install error? Thanks!!

Computer specs:

OS Name Microsoft Windows 10 Enterprise

Version 10.0.15063 Build 15063

System Manufacturer HP

System Model HP ZBook 15 G3

System Type x64-based PC

System SKU 3CX20US#ABA

Processor Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz, 2712 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date HP N81 Ver. 01.17, 9/27/2017

SMBIOS Version 2.7

xd-plugin-install-problem.PNG

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107

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Aug 13, 2019 0
Adobe Employee ,
Aug 15, 2019

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It is possible that a firewall or an anti-virus software on your computer is preventing access. Can you try after temporarily disabling them? If you are worried about doing it yourself, you can get in touch with our tech support team using this link Contact Customer Care

Thanks,

Preran

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Aug 15, 2019 1
Community Beginner ,
Aug 15, 2019

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Thank you Preran,

I have tried disabling the firewall and that did not make a difference. The anti-virus is something I have not tried and will refer to my IT department. Thank you for the contact info. Is there any premium support or different support offered to Enterprise members?

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Aug 15, 2019 0
Preran LATEST
Adobe Employee ,
Aug 15, 2019

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If you are an Enterprise customer, your administrator should have the contact info for Adobe Support. The kind of support you are entitled to would depend on what was agreed to during purchase.

Thanks,

Preran

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Aug 15, 2019 1