Unable to install XD, getting compatibility error

Community Beginner ,
Oct 06, 2020 Oct 06, 2020

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It says my computer is incompatible to install XD and shows this error:

 

You must update your system to install XD. Please check the following:

-Windows 10 Creators Update (64-bit) - Version 1709 (build 10.0.16299)

 

Whereas my computer is upgraded to Windows 1909.

 

Since I cannot make any change in the driver so please  look into this issue and suggest.

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Adobe Employee , Oct 07, 2020 Oct 07, 2020
Hi there, Sorry to hear about the trouble. Could you please try the suggestion shared in this help article: https://helpx.adobe.com/xd/kb/adobe-xd-not-compatible-on-windows-machine.html Let us know if this helps or if you need any further assistance. Regards Rishabh

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Adobe Employee ,
Oct 07, 2020 Oct 07, 2020

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Hi there,


Sorry to hear about the trouble. Could you please try the suggestion shared in this help article: https://helpx.adobe.com/xd/kb/adobe-xd-not-compatible-on-windows-machine.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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Hi Rishabh,

 

I am once more facing this compatibility issue with XD. I have tried deselecting the "Run this program in compatibility mode for" option, but somehow the issue still persists an it's not letting me install XD.

 

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