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Unable to install XD, getting compatibility error

New Here ,
Oct 06, 2020

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It says my computer is incompatible to install XD and shows this error:

 

You must update your system to install XD. Please check the following:

-Windows 10 Creators Update (64-bit) - Version 1709 (build 10.0.16299)

 

Whereas my computer is upgraded to Windows 1909.

 

Since I cannot make any change in the driver so please  look into this issue and suggest.

Hi there,


Sorry to hear about the trouble. Could you please try the suggestion shared in this help article: https://helpx.adobe.com/xd/kb/adobe-xd-not-compatible-on-windows-machine.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Unable to install XD, getting compatibility error

New Here ,
Oct 06, 2020

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It says my computer is incompatible to install XD and shows this error:

 

You must update your system to install XD. Please check the following:

-Windows 10 Creators Update (64-bit) - Version 1709 (build 10.0.16299)

 

Whereas my computer is upgraded to Windows 1909.

 

Since I cannot make any change in the driver so please  look into this issue and suggest.

Hi there,


Sorry to hear about the trouble. Could you please try the suggestion shared in this help article: https://helpx.adobe.com/xd/kb/adobe-xd-not-compatible-on-windows-machine.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

Views

58

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Oct 06, 2020 0
Adobe Employee ,
Oct 07, 2020

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Hi there,


Sorry to hear about the trouble. Could you please try the suggestion shared in this help article: https://helpx.adobe.com/xd/kb/adobe-xd-not-compatible-on-windows-machine.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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