Unable to launch Adobe XD on McBookPro with Big Sur OS.

New Here ,
Feb 03, 2021 Feb 03, 2021

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Hi there,

I am having issue starting AdobeXD. It sounds like starting the App but then nothing happens.

I am using latest AdbobeXD version. All other Apps I have installed are wirking fine. Its just the XD. 

 

What do I need to do to fix this issue.

 

Thanks,

 

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Crash on mac

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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Hi, have you tried uninstalling Adobe XD using Creative Cloud Cleaner tool? This will also delete any corrupt files. Also, check if the Creative Cloud app is up to date.

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New Here ,
Feb 11, 2021 Feb 11, 2021

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Hi Italo,

Removing CC desktop using CC cleaner tool and a fresh install worked. Must be a corrupt file was stoping XD from opening. I am now able to open XD and other Apps without issue.

 

Thank you.

Narendra

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Adobe Employee ,
Feb 04, 2021 Feb 04, 2021

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Hi Narendra,

 

Sorry for the trouble in launching XD. After doing uninstall/reinstall as suggested by Italo, if you still experiencing the issue, please share the details asked here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M4421... with me over a PM and I will try my best to help.

 

Also, one of the customers informed that formatting the hard disk of his iMac and doing a clean install of Big Sur helped him. 

 

Thanks,

Harshika

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New Here ,
Feb 11, 2021 Feb 11, 2021

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Hi Harshika,

Thanks for reaching out to me.

I followed the CC clean up and reinstall steps as Italo advised and now able to open XD and other CC Apps without issue.

 

I am all set now. 

 

Thank you,

Narendra

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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Hi, we are happy that your problem has been solved. If you have any problems in the future, please contact us 🙂

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