Unable to launch XD on macOS

New Here ,
Feb 12, 2021 Feb 12, 2021

Copy link to clipboard

Copied

hi Adobe Team,

I'm experiencing issues with XD. The desktop app never opens, the icon keeps boucing on my dock and when it finally loads it runs very slow, it doesn't even gives me the option to open my files. I've got an MacBook Pro, I've reinstalled Creative Cloud and XD a few times, but I can't make it run. I've also tried to open xd files but gets stuck and never loads. When I check on my Activity Monitor it shows red flagged: XD (not responding).

Is there anything I can do to fix the issue?

 

Thanks in advance, 

 

Paula

{Renamed By MOD}

 

TOPICS
Crash on mac

Views

175

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Feb 12, 2021 Feb 12, 2021
Hi Paula,   Sorry to hear about the trouble. Could you please confirm if XD is updated to the latest version which is 36.2? If not,  I'd recommend reinstalling the app. Please un-install XD using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html   Once uninstalled, please re-install and let us know if that helps or if you need any further assistance.   Regards Rishabh

Likes

translate

Translate

Translate
Adobe Employee ,
Feb 12, 2021 Feb 12, 2021

Copy link to clipboard

Copied

Hi Paula,

 

Sorry to hear about the trouble. Could you please confirm if XD is updated to the latest version which is 36.2? If not,  I'd recommend reinstalling the app. Please un-install XD using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install and let us know if that helps or if you need any further assistance.

 

Regards

Rishabh

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines