Unable to live preview on my oneplus 7p (win10+android)

[BIN5F8F]

I checked the forum. I changed the USB mode to MTP and I can see there is an MTP device in the WIN10 device setting window.

But, there is no response at all. And I also tried to close all win10 app and android app first, connect the USB, reopen the win10 xd then the android app. Still, nothing happened.

Please help.

WIN10 19041.508

Oneplus 7P, android 10

[HARSHIKA_VERMA · Accepted solution]

Hi there,

Thank you for reaching out. It looks like you're having similar issue mentioned here: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/17453770-tethered-...

If yes, please see Elaine's comment in the comment section of the above link and see if that helps and also upvote the request to add your voice.

Hope it helps.

Thanks,

Harshika

[BIN5F8F]

I read it. But my case is I don't use any Apple device. So, do you mean WIN10+Android is not supported? I can open the cloud file on android without a problem. But I want live preview.

[HARSHIKA_VERMA]

Yes the Live preview doesn't work with android and windows machine. However, you can open the cloud documents on your XD mobile app as mentioned here: https://helpx.adobe.com/ca/xd/user-guide.html/ca/xd/help/preview-mobile.ug.html

Hope it helps.

Thanks,

Harshika