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Unable to load my cloud documents in CC and XD.

New Here ,
Oct 08, 2020

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I can't access my cloud documents two days ago. I checked Creative Cloud and it keep saying to update the app version(As in photo). So I tried to uninstall all the adobe products and creative cloud by using  creative cloud uninstaller. Then I get the latest version of Creative Cloud from official website and reinstalled. But nothing changed. So, I tried another pc. I installed creative cloud and signed in with my account. It works normally, I can access my docs at another PC. Seems like it is happening only in my pc. Luckily, I got access to download my cloud file on assets.adobe.com. I love using adobeXD. I don't want this to happen. So please help me solve this problem. Thanks 

 

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Data loss, Open and save docs, Product performance

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Unable to load my cloud documents in CC and XD.

New Here ,
Oct 08, 2020

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I can't access my cloud documents two days ago. I checked Creative Cloud and it keep saying to update the app version(As in photo). So I tried to uninstall all the adobe products and creative cloud by using  creative cloud uninstaller. Then I get the latest version of Creative Cloud from official website and reinstalled. But nothing changed. So, I tried another pc. I installed creative cloud and signed in with my account. It works normally, I can access my docs at another PC. Seems like it is happening only in my pc. Luckily, I got access to download my cloud file on assets.adobe.com. I love using adobeXD. I don't want this to happen. So please help me solve this problem. Thanks 

 

<The Title was renamed by moderator>

TOPICS
Data loss, Open and save docs, Product performance

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165

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Oct 08, 2020 0
New Here ,
Oct 08, 2020

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Oct 08, 2020 0
Adobe Employee ,
Oct 09, 2020

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Hi there,

 

Sorry for the delay in response. Would you mind sharing the screenshot of your about XD info page? Are you working on windows operating system? Could you please try signing out of XD and Creative Cloud and sign backin and let us know if that helps? Are you working in an enterprise network?

 

We will try our best to help.

 

Thanks,

Harshika

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Oct 09, 2020 2
New Here ,
Oct 10, 2020

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Here is the info Page. I use windows 10 and yes i've tried signing out of XD and Creatie Cloud. It didn't work for me. I'm working in an private network.

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Oct 10, 2020 0
Adobe Employee ,
Oct 12, 2020

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Thanks for sharing the screenshot. If you're working in an enterprise network and you're admin then please initiate a chat from the admin console, if not then contact your admin and ask them to create a case or start chat thru the admin console through this link: https://helpx.adobe.com/contact/enterprise-support.cc.html so that our enterprise team can directly assist you.

 

Thanks,

Harshika

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Oct 12, 2020 0