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Unable to login into Adobe XD after updating to the latest version.

New Here ,
Dec 13, 2019

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I updated the app to the most recent version, and now I can't get logged in because it won't register my keyboard input. I can't get past this to open the app.

 

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Desktop, Other, Product issue

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Unable to login into Adobe XD after updating to the latest version.

New Here ,
Dec 13, 2019

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I updated the app to the most recent version, and now I can't get logged in because it won't register my keyboard input. I can't get past this to open the app.

 

<The Title was renamed by moderator>

Topics

Desktop, Other, Product issue

Views

283

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Adobe Community Professional ,
Dec 14, 2019

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That doesn't sound very well... 😞

There are many possible causes for technical glitches like these, and perhaps even some solutions. But in order not to overload you with tons of scenarios, could you describe in a bit more detail what happens, and which system you're using ?

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Adobe Employee ,
Dec 16, 2019

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Hi Hanna, 

 

We are sorry to hear you're having trouble logging into Adobe XD. In addition to what Peter has asked, would you mind confirming if you still need assistance on the same or it has been fixed? 

 

We will try our best to help you.

 

Thank you Peter for your contribution on this post. We really appreciate your presence on our XD community.

 

Thanks,

Harshika

 

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