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Unable to move an XD screen between two different monitors in XD 41

Thierry_Forgiarini
Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Hi! I've some issues with the new XD version (41.0.12) on windows (you can find the specs at the end).
If I try to drag a window between my two monitors XD crash and collapse immediately, this issue happens in both ways (file opened on the first screen and then dragged on the secondary or file opened on the secondary and then dragged on the first).
It happens with any kind of XD file both local or cloud, any solution available?

 

-Here the specs:

Device name LAPTOP-7V6I9TGH
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 2.00 GHz
Installed RAM 32.0 GB (31.9 GB usable)
Device ID 7583AD19-1AE3-4C63-A81A-8D6C1C781482
Product ID 00325-96466-94636-AAOEM
System type 64-bit operating system, x64-based processor

whit a build-in Nvidia GeForce MX150 and a secondary monitor AOC)

TOPICS
Crash on windows , Product performance

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correct answers 2 Correct answers

MichaelCab
Community Beginner , Jun 23, 2021 Jun 23, 2021

We are a team of 3 designers and we are all facing this issue. We all use Windows 10 latest version. 

 

A workaround for us is to use the WINDOWS + ARROW KEYS to navigate the window to the other monitor. This is not crashing Xd. 

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HARSHIKA_VERMA Adobe Employee
Adobe Employee , Jun 30, 2021 Jun 30, 2021

Hi All,

 

Thank you for your patience. We really appreciate it. With the latest XD update (41.1) version you should be able to move the screens without any issue. Please try that and let us know if you're still experiencing the issue.

 

We'll try our best to help.

 

Thanks,

Harshika

 

<Marking as correct only to highlight>

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smeckdesigns
Explorer ,
Jul 28, 2021 Jul 28, 2021

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In Response To HARSHIKA_VERMA

I'm running version 42.0.22 and the problem remains persistent.
The trick using the windows keys to move the screen also doesn't work anymore.

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smeckdesigns
Explorer ,
Jul 28, 2021 Jul 28, 2021

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In Response To smeckdesigns

*add on
the problem only occurs when trying to drag the intro window before opening a file or project

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Resources
XD is Crashing
XD is crashing with white screen on Windows
XD is crashing on MAC
Upcoming and ongoing changes in XD
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XD Daily Creative Challenge
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