Unable to move an XD screen between two different monitors

Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Hi! I've some issues with the new XD version (41.0.12) on windows (you can find the specs at the end).
If I try to drag a window between my two monitors XD crash and collapse immediately, this issue happens in both ways (file opened on the first screen and then dragged on the secondary or file opened on the secondary and then dragged on the first).
It happens with any kind of XD file both local or cloud, any solution available?

 

-Here the specs:

Device name LAPTOP-7V6I9TGH
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 2.00 GHz
Installed RAM 32.0 GB (31.9 GB usable)
Device ID 7583AD19-1AE3-4C63-A81A-8D6C1C781482
Product ID 00325-96466-94636-AAOEM
System type 64-bit operating system, x64-based processor

whit a build-in Nvidia GeForce MX150 and a secondary monitor AOC)

TOPICS
Crash on windows, Product performance

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correct answers 1 Correct Answer

Adobe Employee , Jun 11, 2021 Jun 11, 2021
Thank you for sharing the logs We have logged a bug for the issue for further investigation. We'll get back to you as soon as we hear anything nack from the team. Thanks, Harshika <Marking as correct only to highlight that it's a known issue>

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Here the OS specs:

 

Edition Windows 10 Home
Version 20H2
Installed on ‎25/‎03/‎2021
OS build 19042.1052
Experience Windows Feature Experience Pack 120.2212.2020.0

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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Hi there,

 

Thank you for reaching out and sharing the details. This appears to be a known issue, would you mind sharing the crash dump from your machine for investigation purposes? Please follow the steps mentioned here to enable crash dump https://helpx.adobe.com/xd/user-guide.html/xd/kb/how-to-collect-crash-logs.ug.html. Collect the logs after the next crash event and share them via PM. You may upload the logs to CC or Dropbox and simply share the link. 

 

Awaiting your response. 

 

Thanks,

Atul_Saini

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Adobe Employee ,
Jun 11, 2021 Jun 11, 2021

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Hi Thierry_Forgiarini,

 

Hope you're doing well. We haven't heard from you on this topic. Whenever you can find some time, please follow the instruction mentioned in my last post and share the logs so that we can add them to our investigation. 

 

Stay safe and healthy! 

Post away,

Atul_Saini

 

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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https://www.dropbox.com/s/3r4csx4l6069z3q/XD.exe.452.dmp?dl=0

Thanks, here you can find the file, I hope it's the right one

 

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Adobe Employee ,
Jun 11, 2021 Jun 11, 2021

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Thank you for sharing the logs We have logged a bug for the issue for further investigation. We'll get back to you as soon as we hear anything nack from the team.

 

Thanks,

Harshika

 

<Marking as correct only to highlight that it's a known issue>

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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I am facing the exact same issue. It was working fine until today morning and suddenly now when I try to move XD to a different screen (an attached monitor), the software crashed. Initially I did not understand what was happening, but then it started happening every time I dragged XD to the other screen. That's when I realized what was happening. Searched for the issue and landed here. Please help team.

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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I started facing an issue with XD where the software crashes while trying to move/drag XD from one monitor to another. I am using a laptop which has Windows 10 installed and an external monitor attached to it. Today while I tried to move XD from my laptop screen to the monitor it suddenly closed. I opened XD again and tried to move it and the same thing happened. Since then it has happened multiple times even after restarting my PC. I am using an HDMI cable to connect to the monitor. I am attaching the following details regarding system information: 

OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.19042 N/A Build 19042
System Type: x64-based PC
Processor(s): Intel64 Family 6 Model 142 Stepping 12 GenuineIntel ~1803 Mhz
XD version: 41.0.12.11

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi jubyv,

 

Thank you for reaching out and reporting the issue. This is a known issue and the team is investigating it. We'll update the post as soon as we hear any updates on the issue.

 

We are sorry for the inconvenience. 

 

Thanks,

Harshika

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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Also note that a chunk of my work got lost due to this and the client demo had to be postponed since there was nothing to show. We are a service based company and this is not at all feasible for us. Please see to it that such issues get resolved soon.

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