Highlighted

Unable to move anything in layers

Advocate ,
Jul 06, 2020

Copy link to clipboard

Copied

All of a sudden I'm unable to move anything in the layers. Goes for all documents. Can't drag anything up or down. Everything is stuck. Nothing is locked by me.

 

Yes everyhting is up to date.

Yes my OS is up to date.

No I haven't poored coke into my keyboard.

 

Pleeease Adobe, could you make this application more stable? Its like its new stuff going on every day with XD!

Views

46

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Unable to move anything in layers

Advocate ,
Jul 06, 2020

Copy link to clipboard

Copied

All of a sudden I'm unable to move anything in the layers. Goes for all documents. Can't drag anything up or down. Everything is stuck. Nothing is locked by me.

 

Yes everyhting is up to date.

Yes my OS is up to date.

No I haven't poored coke into my keyboard.

 

Pleeease Adobe, could you make this application more stable? Its like its new stuff going on every day with XD!

Views

47

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 06, 2020 0
Adobe Employee ,
Jul 07, 2020

Copy link to clipboard

Copied

Hi PerryBrus,

 

I am sorry you ran into trouble while using Adobe XD. Could you please try signing out of XD and Creative Cloud, restart the machine and then sign back in?

If that doesn't help, please share the video showing the behaviour.

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 07, 2020 0
Advocate ,
Jul 07, 2020

Copy link to clipboard

Copied

The whole application is acting unstable. Frequent crashes, menues not working, layer panel not working etc etc. This is the norm with XD. Re-innstalling the application sometimes works, but the issues occurs so often that re-innstalling the program each time gets ridicilous. When reading the forum I observe that I'm not alone experiencing all these problems, on the contrary it's very common. Do wish Adobe would test the product instead of using us as crashtest dummies. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 07, 2020 0
Adobe Employee ,
Jul 29, 2020

Copy link to clipboard

Copied

I completely understand your frustration. Would you mind sharing the logs and the files with me so that I can escalate it to the team for further investigation?

 

Please generate the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload it to a shared location and then share the URL with me over a private message.

 

I will try my best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 29, 2020 0