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I have a very important XD document I have been working on. I always save to cloud but after the last time I tried to update my link, I have been unable to access this document. There is an orange icon that is is tagged "conflict sync" attached to it and when I try to load it, it tells me "you cannot access this document" after which it loads an entirely new blank document. Weirdly enough, I can view the updated said document under published but I can't convert it to an XD file to continue working on. The only version available on cloud for download is quite old. Is there anything that could be done to get my document back please. I have a deadline approaching
{Renamed By MOD}
Hi there,
We're so sorry to hear about the trouble. Could you please try the steps shared below:
You can also check if you are able to retrieve the latest version of that file by following the steps shared here: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/td-p/10703548?page=1
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Hi there,
We're so sorry to hear about the trouble. Could you please try the steps shared below:
You can also check if you are able to retrieve the latest version of that file by following the steps shared here: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-col...
In case if nothing helps, please share a few more details like:
Note: Please add this discussion link in the subject while sending the DM.
Regards
Rishabh